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Aug 31, 2024
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Catalog 2024-2025
Office Specialist Certificate
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Short Description
This certificate provides students with expertise in the Microsoft products, emerging software technologies, and help desk management.
Type of Credential
Credit Certificate
Contacts and Additional Information
Department Chair:
Wendy Chin
443-840-4879 or wchin@ccbcmd.edu
Program Coordinators:
CCBC Catonsville, Melissa Akhimiemona
443-840-5156 or makhimiemona@ccbcmd.edu
CCBC Essex/Dundalk, James Braman
443-840-1727 or jbraman@ccbcmd.edu
Additional Information:
Disclosures
CCBC cannot confirm whether the course or program meets requirements for professional licensure in states other than Maryland. If you plan to apply for licensure in a state other than Maryland, contact that state’s licensing board to determine whether the CCBC course or program meets requirements for licensure in that state. If you need assistance finding contact information for your state, click here .
Curriculum Maps
Curriculum Maps are a tool to provide students with a clear understanding of which courses to take and the order in which to complete them. Curriculum Maps help define a student’s individual path towards graduation, ensuring their time and efforts are not spent on credits that fall outside their program of study.
Each map identifies critical courses that must be completed in order to progress through the program and graduate. Curriculum Maps come complete with helpful hints for students - like recommended course electives and a reminder to apply to graduate.
Select the link(s) below to view the Curriculum Map(s) for this program:
Semester Sequence
This is a suggested schedule for a student who has completed any developmental course work and has no transfer credits.
Courses Needed for This Program*
Program Requirements and Electives - 18 Credits
Program Electives:
Select one of the following:
Total Number of Credits Required for Certificate: 18*
Note
*Credit students who are new to college (no successfully completed transferable college credits from other institutions) are required to take ACDV 101 - Academic Development 101 . This 1-credit course is designed to be taken in the first semester at CCBC. Students must provide an official transcript(s) from an accredited institution to document successful completion of college coursework for the ACDV 101 requirement to be waived.
Program Description
This certificate provides students with expertise in the Microsoft products, emerging software technologies, and help desk management.
Program Outcomes
Upon successful completion of this certificate, students will be able to:
- critically apply software skills to solve business problems in a variety of situations.
- apply varying technology skills in the role of help desk management to solve problems.
- demonstrate proficiency in using applications for word-processing, spreadsheets, and databases.
- research technology problems in order to provide basic technology support and learn new technology tools.
- demonstrate appropriate ethical and professional conduct related to technology and computing practices.
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