This course introduces students to the fundamentals of IT support that are critical for success in the workplace – like troubleshooting, customer service, networking, operating systems, system administration, and security. Students develop the skills required for an entry-level IT support position.
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
1. assemble a computer from scratch and install an operating system;
2. install, configure, and remove software on the Windows and Linux operating systems;
3. backup data and understand best practices for securing a network;
4. utilize operating system knowledge to troubleshoot common issues encountered in an IT support role; and
5. perform the various responsibilities and tasks required for an entry level IT support position.
Technology and Engineering Pathway - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs. Pathway students participate in a variety of activities that help explore career opportunities in their field of study. You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.
Students will be awarded a Continuing Education Workforce Certificate and have access to a Continuing Education academic record (transcript).
Financial Aid and Payment Options
We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition, the Department of Rehabilitation Services (DORS), and your local office of workforce development.
High School Diploma or GED; computer literate; strong computer skills; and strong analytical skills. Students must have access to the Internet to complete assignments.
To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Prior Learning Assessment
This program has no options for obtaining course waiver(s) for prior learning.
Program Course Sequence
(approximate cost; subject to change)
Google IT Support Professional
|Included in class fees
Skills for Success
Successful candidates must be self-motivated and independent learners, detail-oriented, have strong analytical skills, the ability to take direction, and the ability to work both independently and as a team member
Entry-level IT support position including Computer Repair Technician, Field Service Technician, Computer Support Specialist, Technical Support Specialist, and Help Desk Support Technician. This career requires continued training and education.
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA. Explore career and training opportunities at https://ccbcmd.emsicc.com/.
Program Contact Information
Coordinator: Steve Ricketts | firstname.lastname@example.org | 443-840-4442| Catonsville | BESS | 100 L
Administrative Assistant: Danielle Bennett | email@example.com | 443-840-4925 | Catonsville| BESS |100