Program Description
This course series prepares students to sit for the CompTIA® A+ exam, and for a career as a computer service technician. Learn how to identify computer problems and repair them. Develop the skills to build and configure hardware, install and update software, and maintain computer networks. Work in a variety of settings in both public and private business sectors.
Program Outcomes
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
- prepare to pass the CompTIA A+ certification exams;
- perform the various responsibilities and tasks required for an entry-level computer service technician;
- demonstrate baseline security skills for IT support professionals;
- configure various device operating systems and administer client-based as well as cloud-based software;
- troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting;
- support basic IT infrastructure and networking; and
- configure and support PC, mobile, and IoT device hardware.
CCBC Pathway
Technology and Engineering Pathway - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs. Pathway students participate in a variety of activities that help explore career opportunities in their field of study. You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.
Program Credentials
Successful Completion:
CCBC Credential: Students will be awarded a Continuing Education Workforce Certificate and have access to a Continuing Education academic record (transcript).
Certifying Organization: Students will have the opportunity to sit for the CompTIA® certification exam.
Computing Technology Industry Association (CompTIA®), www.comptia.org
Financial Aid and Payment Options
We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition, the Department of Rehabilitation Services (DORS), and your local office of workforce development.
Program Length
1 semester (14 - 16 weeks)
Courses start in August, January, and June at CCBC Catonsville, CCBC Essex, and CCBC Owings Mills. Course schedules vary each semester. Courses may be offered face-to-face, online, or blended (a combination of the face-to-face and online).
Program Requirements
High School Diploma or GED; strong computer skills; strong analytical skills; and access to the Internet to complete assignments
Application Process
To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Prior Learning Assessment
This program has no options for obtaining course waiver(s) for prior learning.
Program Course Sequence
Excellent class attendance is required.
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Course Number
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Course Title
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Course Hours
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Textbook Information
(approximate cost; subject to change)
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Costs
T=Tuition/F=Fees
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PCA 644 or
PCA 994 (if hybrid)
Shared with credit class DCOM 141
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A+ Certification PC Technician Module 1
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50
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PC Pro (Access Code); TestOut; $172; check with Coordinator for potential text update before purchasing
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$729
T-$219/F-$510
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PCA 645
or
PCA 995 (if hybrid)
Shared with credit class DCOM 235
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A+ Certification PC Technician Module 2
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50
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Same as Module I
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$729
T-$219/F-$510
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Course Series Totals:
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100
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$172
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$1,458
T-$438/F-$1,020
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Additional Information
Additional Expenses:
2 CompTIA A+ Certification exams - $478 ($239 per exam)
Skills for Success:
Successful candidates must be self-motivated, independent learners, detail-oriented, and have strong analytical skills, the ability to take direction, and the ability to work both independently and as a team member.
Career Opportunities:
With certification, students qualify for entry-level positions including Computer Repair Technician, Field Service Technician, Computer Support Specialist, Technical Support Specialist, and Help Desk Support Technician. This career requires continued training and education.
Career Coach
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA. Explore career and training opportunities at https://ccbcmd.emsicc.com/.
Program Contact Information
Coordinator: Steve Ricketts | sricketts@ccbcmd.edu | 443-840-4442| Catonsville BESS 100 L
Administrative Assistant: Danielle Bennett | dbennett@ccbcmd.edu | 443-840-4925 | Catonsville BESS 100
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