MAN 909 - Communication Skills and Interpersonal Interaction

.6 Continuing Education Units (CEU). This course is not for Credit(s).

This course focuses on understanding and improving the communication and interpersonal skills central to a supervisor’s effective interactions with their subordinates, peers, and management. A model of the communication process is presented and selected communication skills are explored. A personality profile instrument is introduced, and the concept of personality type and its applications in improving interpersonal effectiveness examined.

Course Objectives:

Upon completion of the course, the student should be able to:

1. explain a model of the communication process;
2. use active listening, questioning, and feedback to improve communication on the job;
3. explain the concept of personality types; and
4. use a personality type model to improve the quality of interpersonal interactions in the workplace.