Program Description
First-Line Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Program Outcomes
Successful Completion:
CCBC Credential:
Students will be awarded a Continuing Education Workforce Training Certificate, and will have access to a Continuing Education academic record (transcript).
Financial Aid and Payment Options
Continuing Education Opportunity Grant
Partial Payment Option (through Nelnet Business Solutions)
Tuition Waiver for those who qualify
Employer/Sponsor Paid Tuition
Division of Rehabilitation Services (DORS)
Local Office of Workforce Development
Program Length
The length of this program is 6 months. Courses start in September and February at CCBC Hunt Valley and CCBC Owings Mills.
Program Requirements
- High School Diploma or GED
- Recommended: 2 to 5 years work experience
Application Process
To apply, go to ccbcmd.edu/apply and complete the CCBC Non-Credit Workforce Training Certificate application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Program Course Sequence
|
Course Number
|
Course
Title
|
Course Hours
|
Textbook Information
(approximate cost; subject to change)
|
Costs
T=Tuition/F=Fees
|
|
MAN 058
|
The Role of the Supervisor
|
6
|
Materials provided
|
$139
T-$79/F-$60
|
|
MAN 909
|
Communication Skills & Interpersonal Interaction
|
6
|
Materials provided
|
$139
T-$79/F-$60
|
|
MGT 232
|
Managing Multiple Priorities
|
6
|
Materials provided
|
$139
T-$79/F-$60
|
|
WOS 055
|
Collaborative Outcomes: Teams and Teamwork
|
6
|
Materials provided
|
$139
T-$79/F-$60
|
|
COU 005
|
Managing Conflict and Confrontation
|
6
|
Materials provided
|
$139
T-$79/F-$60
|
|
MGT 634
|
Performance Management
|
6
|
Materials provided
|
$139
T-$79/F-$60
|
|
Course Series Totals:
|
36
|
|
$834
T-$474/F-$360
|
Additional Information
Skills for Success:
Good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.
Career Opportunities:
Students will be better prepared to effectively manage other people in a variety of business settings. Careers in this field are available in a broad range of privately held companies, government agencies, and non-profit organizations.
Career Coach
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at: https://youtu.be/C7KpznbPYfA . Explore career and training opportunities at: https://ccbcmd.emsicareercoach.com/.
Program Contact Information
Coordinator: Moire Riley | mriley@ccbcmd.edu | 443-840-1804 | Hunt Valley |106
Administrative Assistant: Sarah Cullip | scullip@ccbcmd.edu | 443-840-1632 | Essex | 116
