COU 005 - Managing Conflict and Confrontation

.6 Continuing Education Units (CEU). This course is not for Credit(s).

This course is designed to enable the student to learn the skills for effectively resolving conflict and confrontation in the workplace. This course examines a variety of resolution styles and negotiation techniques to plan and resolve interpersonal conflict with co-workers and staff. Topics to be covered include resolution and management styles, negotiation skills and techniques, causes and effects of conflict, and benefits of conflict management.

Course Objectives:

Upon completion of the course, students should be able to:

1. demonstrate an understanding of the effects of conflict in a work environment,
2. identify conflict situations,
3. demonstrate appropriate conflict mangement for a given situation, and
4. demonstrate the ability to negotiate a successful outcome.