Dec 09, 2024  
Catalog 2018-19 
    
Catalog 2018-19 [ARCHIVED CATALOG]

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MAN 909 - Communication Skills and Interpersonal Interaction


.6 Continuing Education Units (CEU). This course is not for Credit(s).

This course focuses on understanding and improving the communication and interpersonal skills central to a supervisor’s effective interactions with their subordinates, peers, and management.  A model of the communication process is presented and selected communication skills are explored.   A personality profile instrument is introduced, and the concept of personality type and its applications in improving interpersonal effectiveness examined.

Course Objectives:

Upon completion of the course, the student should be able to:

1. explain a model of the communication process;
2. use active listening, questioning, and feedback to improve communication on the job;
3. explain the concept of personality types; and
4. use a personality type model to improve the quality of interpersonal interactions in the workplace.



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