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    Community College of Baltimore County
  Dec 17, 2017
Catalog 2017-18

Travel Agent Training

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Program Description

The Travel Agent Online Training Program will teach you all you need to know to start a travel career. You will learn about the airline industry, ground transportation, hotels and resorts, cruises, tours, international and domestic travel, reservations and pricing, specialty travel, and more.  This program is for you if you want to enhance your travel industry knowledge or jump-start your career in the travel industry.

This online program consists of three modules. You will first participate in a travel career development program, which will teach you the basics of the travel industry, followed by a second module in which you will study geography for travel professionals, focusing on destinations all over the world that you are most likely to recommend and sell to your clients. In the final module you will choose the GDS computer reservation system you wish to study.  Your facilitator will help you to select the proper GDS system to best achieve your career goals. 

Program Outcomes

Students will be awarded a Continuing Education Workforce Training Certificate and have access to a Continuing Education academic record (transcript).

Financial Aid and Payment Options

  • Continuing Education Opportunity Grant
  • Partial Payment Option (through Nelnet Business Solutions)
  • Tuition Waiver for Senior Citizens and Individuals with Disabilities
  • Employer/Sponsor Paid Tuition
  • Division of Rehabilitation Services (DORS)
  • Local Office of Workforce Development

Program Length

200 hours, for up to six months.

Program Requirements

Information/Orientation Sessions:

Hospitality Career information sessions are held monthly.  Check the CCBC Continuing Education Catalog for locations, dates and time.



This program is offered entirely online and can be taken on either a Mac or a PC. Students will need to have an Internet connection and email capabilities.

This program is compatible with the Windows XP and later operating systems and IE 7 and later browsers.

Adobe Flash Player and Adobe Acrobat Reader are required for this course.

Application Process

Open Entry – No screening or documentation required.

Program Course Sequence

Course Number

Course Title

Course Hours



Textbook Information

(approximate cost; subject to change)

Course Series:

HSL 022


Travel Agent Training (Module I)




The student will have a choice of textbooks depending on which ticketing system they choose for the program.  Textbook cost included with program fees.

Travel Career Development and accompanying workbook

Exploring the World, Geography for the Travel Professional and accompanying workbook

Sabre or Apollo Format Guide

Introduction to Apollo

HSL 023


Travel Agent Training (Module 2)







Travel Agent Training (Module 3)





Course Series Totals:




Included in class fees

Additional Information

Skills for Success:

​Since this course is delivered completely online, students will need to have the self discipline to complete all required material on their own.  A course facilitator will be available to assist students with questions and to lead online activities during the course of the class. 

Organizational skills, excellent customer service skills, and telephone manner.  Strong communication and sales skills.


Career Opportunities:

Careers as a travel agent selling and booking travel for everything from family vacations, to honeymoons, to corporate travel. It’s their job to cater aspects of the trip to their clients’ needs. As you advance your career, you can even specialize in a specific type or region of travel.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at:  Explore career and training opportunities at:

Program Contact Information

Program Director, Evelyn Weaver,; 443-840-5840; Hunt Valley 106

Program Support, Danielle Bennett,; 443-840-4925, Catonsville, BESS 100

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