Mar 03, 2024  
Catalog 2021-2022 
Catalog 2021-2022 [ARCHIVED CATALOG]

Medical Front Office

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Program Description

Medical Front Office (MFO) staff performs and coordinates the administrative activities of a medical office whether it is a physician, clinic, hospital or other medical facility workplace. They store, retrieve and integrate information for dissemination to staff, patients and clients. MFO personnel often register patients, schedule appointments, process communications, and enter data into electronic health records systems.

Program Outcomes

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

  1. prepare to successfully complete the National Healthcareers Association (NHA) certification;
  2. achieve employability skills to work in a variety of medical facilities including physician offices, surgical centers, imaging and laboratory, urgent care, and hospitals;
  3. perform to a professional standard excellent customer service and communication skills while greeting patients, answering the phone, and scheduling appointments;
  4. discuss HIPAA requirements and how to apply them in a medical setting; and
  5. gain a basic knowledge of medical law and ethics, accounting responsibilities, health insurance and reimbursement.

Program Credentials

Successful Completion:

​CCBC Credential: Students will be awarded a Continuing Education Workforce Certificate, and have access to a Continuing Education academic record (transcript). 

External Credential:        Certified Medical Administrative Assistant (CMAA)

Certifying Organization:  National Healthcareer Association (NHA). Exam cost, $117.00

Financial Aid and Payment Options

CCBC currently offers Continuing Education (CE) financial aid to those who qualify. We package public and private funding options to benefit students which include COVID-19 relief funding, the Maryland Sequence Scholarship, CCBC Opportunity Grant funding, Maryland Promise, and Baltimore County College Promise. Financial aid funding is available for select CE courses and programs. 

Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition,  the Department of Rehabilitation Services (DORS), and your local office of workforce development. 

For more information about funding resources and how to apply for them, please contact the CCBC Continuing Education Information Center at 443-840-4700.

Program Length

6-9 months

Classes start in January at CCBC Randallstown, February and June at CCBC Essex and September at CCBC Hunt Valley

Program Requirements

A High School Diploma or GED is NOT required for program entry but may be required for employment

All students must be computer literate and have Internet access.

Prior Learning Assessment

This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum, or successful completion of a CCBC placement or challenge exam.  A maximum of 45 program hours may be earned from prior learning.

Application Process

To apply, go to and complete the CCBC Non-Credit Workforce Training Certificate application.  Then, email for information about upcoming course options. 

Open Entry – No screening or documentation required.​

Program Course Sequence

Course Number

Course Title

Course Hours



Textbook Information

(approximate cost; subject to change)**

*Refer to Campus Bookstore for Appropriate Text






Medical Terminology for Administrative Healthcare Professionals


Medical Terminology for Administrative Healthcare Professionals Online




Handouts provided online






Essential Skills for the Healthcare Professional



Essential Skills for the Healthcare Professional (Online)




Handouts provided online

AHL 929





Certified Medical Administrative Assistant



​Certified Medical Administrative Assistant Online








Administrative Medical Assisting, 4th Edition.  ISBN: 9781496302427, $99 and Administrative Medical Assisting Study Guide, 4th Edition.  ISBN: 9781496317308, $49

Course Series Totals:







Additional Information

Course Substitutions:
​Medical Terminology AHL 149 can be substituted with:  AHE 534 or AHE 124 or OFAD 141 or ALHL 115 or AHL 717

Essential Skills AHL140 can be substituted with:  ADS 158 ​or ADS 781 or PDV 295

Additional Expenses:
NHA Study Guide & Practice Exam: $69
NHA Certification Exam: $117

Skills for Success:

  • Outstanding communication skills
  • Empathy for others
  • Strong human relations skills
  • Attention to detail
  • Ability to work well with extensive human interaction
  • Ability to multi-task
  • Computer literacy
  • Problem solving skills

Career Opportunities:
Medical Front Office personnel work in physician’s offices and other medical workplaces.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: .  Explore career and training opportunities at:

Program Contact Information

For more information email​ 

Technical Standards

Technical Standards for CCBC’s Medical Front Office Training Series

The primary goal of The Community College of Baltimore County’s Medical Front Office course series is to adequately prepare students for an entry-level position in a medical facility as a Medical Front professional.  The duties of a Medical Front Office professional require the ability to sit for long hours and focus on the task at hand. 

Their duties also require them to have:

  • Outstanding communication skills
  • Empathy for others
  • Strong human relations skills
  • Attention to detail
  • Ability to work well with moderate human interaction
  • Ability to multi-task
  • Computer literacy
  • Problem solving skills

Following is a partial listing of the types of skills typically required for adequate job performance:

Physical Requirements:

A. Sufficient strength and mobility to:

  • Lift or otherwise maneuver papers/folders/charts/equipment up to 30 pounds
  • Stand or sit in one area for long periods of time
  • Work quickly to meet deadlines and/or production requirements

B. Fine motor coordination sufficient to perform precise tasks such as:

  • Perform basic keyboarding functions

C. Adequate vision to:

  • Read and understand displays on computers/laptops/tablets
  • Read and understand forms and communications from all entities

D. Sufficient hearing to:

  • Hear and understand language in person and over the telephone, perhaps under noisy and stressful conditions

Interpersonal Skills and Professionalism:

A. Have the ability to:

  • Work in a professional manner under sometimes extremely stressful situations
  • Pay close attention to detail and recordkeeping
  • Commitment to learning and understanding new technologies, regulations and laws
  • Commitment to following approved standards, guidelines, policies, and procedures
  • Interact in a professional manner with many personalities and attitudes and with people from many different backgrounds
  • Respect and protect patient rights and confidentiality without regard to personal beliefs and judgments
  • Maintain proper certifications required to perform the duties of the profession
  • Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training
  • Willingness to precept (train) others

B. Sufficient communication skills to:

  • Give and receive accurate written and verbal instructions
  • Carry out all written and verbal instructions
  • Follow proper channels of communication
  • Communicate in a calm and professional manner
  • Communicate clearly and effectively to all team members

Intellectual Ability and Emotional Stability To:

  • Ability to apply critical thinking and problem solving skills
  • Exercise independent judgment to properly perform tasks at hand
  • Accurately utilize all resource material available to perform the task at hand
  • Work calmly and efficiently in a fast-paced, stressful environment
  • Maintain calm during emergency situations 
  • Accept feedback from others

Environment Requirements:

  • The medical office profession may involve risks and/or discomforts that require special safety precautions including, but not limited to:
  • Wearing gowns, caps, masks, gloves and eye protection
  • Working in an environment that may be noisy at times
  • Working in an environment that exposes one to potentially hazardous materials, such as cleaning agents and chemicals, cytotoxic agents, radiopharmaceuticals and blood borne pathogens
  • Providing proof of recent immunizations against infectious diseases such as measles, mumps and rubella
  • Receiving Hepatitis B vaccine and annual testing for exposure to tuberculosis
  • Submit to periodic drug screening
  • Complete any blood borne pathogen, universal and standard precautions training as needed

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