HSL 013 - Guest Service Agent/Hotel Front Desk: Part One 6 Continuing Education Units (CEU). This course is not for Credit(s).
This course is designed to enable the student to learn the necessary guest service skills required to work within a hospitality organization. Topics to be covered include an overview of the lodging industry, as well as knowledge and skill tasks for all hospitality employees.
Course Objectives:
1. assess the various career options in the hospitality industry in terms of career goals;
2. develop a working knowledge of terminology related to lodging operations and identify different hotel classifications;
3. outline procedures related to emergencies, security, OSHA regulations, and blood-borne pathogens; and
4. recall procedures for communicating with guests, resolving complaints, and handling guest inquires and requests.
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