PCA 774 - Troubleshooting Microsoft Word

.9 Continuing Education Units (CEU). This course is not for Credit(s).

This course will enable the student to learn about entry-level positions at Help Desks. Students will be shown the common MS-Word error messages and how to resolve them, as well as other ways to keep the personal computer operating at its peak capacity. Topics will include MS-Word applications, strengths and weaknesses; how to recognize and correct interface problems; and elements of good customer service.

Course Objectives:

1. discuss the main features of the MS-Word software application,

2. discuss the basics of good customer service,

3. demonstrate the ability to correct common MS-Word error messages, and

4. demonstrate the ability to check for interface problems as MS-Word interacts with other applications such as MS-PowerPoint or MS-Excel.