Administrative Professional

Program Description

​Administrative assistants have a wide range of front-line responsibilities in an organization. They provide support to managers and employees, assisting in daily office needs and managing a company’s general administrative activities such as filing paperwork, answering phone calls, preparing documents for a meeting, and managing the calendars of their supervisors. 

This program features courses that will provide the key skills to help the student gain the proficiency and knowledge needed to become a successful professional administrative assistant. Students will learn communication skills, task and time management, document creation and file management, scheduling, and travel planning skills that are related to day-to-day work relationships, as well as common technologies used in the current workplace, such as Windows, Microsoft applications, online applications, and cybersecurity.  Participants will have the opportunity to earn the National Career Certification Board’s Administrative Assistant Certification (CAA) as part of the program.​

Students entering this program should have good oral and written communication skills, good interpersonal skills, good organizational skills, good problem-solving skills, ability to work independently and as part of a team, and ability to take direction. Recommended is a typing speed of 40 wpm.

Professional administrative assistants work in a variety of industry sectors, in privately held companies, government agencies, and non-profit organizations. Additional career information may be found in Career Coach: https://ccbcmd.emsicc.com/​.​

Program Objectives

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

1. demonstrate entry-level knowledge of essential office procedures;
2. demonstrate proficiency with common office software applications;
3. demonstrate skills in scheduling, record keeping, customer service, and professional communication;
4. organize tasks efficiently and maintain confidentiality; and
5. support the day-to-day operations of a modern office environment.

CCBC Pathway & Track

Business Pathway: Business Leadership Track - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs.  Pathway students participate in a variety of activities that help explore career opportunities in their field of study.  You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.

Program Credentials

​CCBC Credential:

Students will be awarded a Continuing Education Workforce Certificate, and will have access to a Continuing Education academic record (transcript). 

External Credential: 

Students who pass the certification exam will earn the National Career Certification Board’s Administrative Assistant Certification (CAA).

Certifying Organization:

National Career Certification Board

Financial Aid and Payment Options

We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition, the Department of Rehabilitation Services (DORS), and your local office of workforce development.

Some CE Workforce Development Certificate Programs are eligible for early high school funding through Maryland Blueprint for qualifying BCPS high school students.  Please check with your School Counseling Office to determine your eligibility for the BCPS Tuition Benefit Program. 

Program Length

4 months

Program Requirements

HS Diploma or GED recommended. Good computer skills and a recommended typing speed of 40 wpm.

Application Process

To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Open Entry – No screening or documentation required.

Prior Learning Assessment

This program has no options for obtaining course waiver(s) for prior learning.

Program Course Sequence

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Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA.  Explore career and training opportunities at https://ccbcmd.emsicc.com/.

Program Contact Information

Program Coordinator: Priscilla Cheung-Ing | pcheunging@ccbcmd.edu | 443-840-​1612​ | Essex BESS 119

Administrative Assistant: Sarah Moore| smoore3@ccbcmd.edu | 443-840-​1632 | Essex BESS 116