Program Description
Food service managers are responsible for the daily operation of restaurants or other establishments that prepare and serve food and beverages. Food service managers are typically employed by restaurants, fast-food chains, hotels, cafeterias, hospitals, and similar establishments to manage all food service operations. They hire and train food service employees, manage staff schedules, resolve customer complaints, comply with regulations, and budget for supplies.
The ManageFirst® Professional (MFP), created by the National Restaurant Association Educational Foundation (NRAEF) and managed nationally by National Restaurant Association Solutions, is a management development program that equips students with the key competencies they need to begin or advance their management careers in the demanding food service industry. This course series prepares students for the Restaurant Management Professional (formerly ManageFirst® Professional) credential and ServSafe® Food Safety certification.
Students entering this program should have strong communication and conflict management skills, strong customer service skills, attention to detail, be well organized, be proactive, manage time well, and have the ability to work in a team environment.
Food Service Manager roles can be found in different types of venues, including restaurants, hotels, and institutional organizations such as arenas, hospitals, and schools. Additional career information may be found in Career Coach: https://ccbcmd.emsicc.com
Program Outcomes
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
- apply core management principles to plan, organize, and oversee daily foodservice operations in a variety of settings;
- deliver high quality customer service and resolve conflicts professionally;
- apply principles of budgeting, cost control, and resource management;
- apply effective human resources practices to principles to recruit, hire, and train foodservice staff;
- meet the eligibility requirements for a Restaurant Management Professional (formerly ManageFirst® Professional) credential offered by the National Restaurant Association Educational Foundation (NRAEF); and
- satisfy the eligibility requirements for ServSafe® Food Safety Manager certification offered by the National Restaurant Association (NRA).
CCBC Pathway & Track
Business Pathway: Business Leadership Track - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs. Pathway students participate in a variety of activities that help explore career opportunities in their field of study. You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.
Program Credentials
CCBC Credential: Students will receive a Continuing Education Workforce Certificate and have access to a Continuing Education academic record (transcript).
Successful completion of the course series recognizes students as having the academic and practical knowledge needed to succeed in the restaurant, food service, and hospitality industry. To earn the MFP credential, students must also complete 800 service hours in the food service industry.
External Credential: Students will receive a Restaurant Management Professional (formerly ManageFirst® Professional) credential and a ServSafe® Food Safety Manager certification.
Certifying Organizations: ManageFirst® Professional (https://managefirst.restaurant.org/) and ServSafe® Food Safety Manager certification (https://www.servsafe.com).
Financial Aid and Payment Options
We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition, the Department of Rehabilitation Services (DORS), and your local office of workforce development.
Some CE Workforce Development Certificate Programs are eligible for early high school funding through Maryland Blueprint for qualifying BCPS high school students. Please check with your School Counseling Office to determine your eligibility for the BCPS Tuition Benefit Program.
Length of Training
Varies, based on 4 required courses and 1 of 2 electives: 4 weeks (1 day/week) per course and 2 days for ServSafe (16 hours).
Courses are offered at CCBC Owings Mills. Program cohorts start two times each year, in the fall and spring. This program is offered in a blended format: the first day and last day of the class are held face-to-face; the remainder is distance learning.
Program Requirements
Required: High School Diploma or GED; minimum age of 18.
Recommended: Prior food service background.
External credential requirement: Must have completed 800 service hours in the food industry (not required for class registration) for a Restaurant Management Professional (formerly ManageFirst® Professional) credential.
Application Process
To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Prior Learning Assessment
This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum. Maximum number of program hours that may be earned from prior learning: 16
Program Course Sequence
Courses can be taken in any order.
Core Courses
Course Number | Course Title | Course Hours | Textbook Information (approximate cost; subject to change) | Costs T=Tuition/F=Fees |
HSL059 | ManageFirst® Controlling Food Costs | 35 | Text(s), certification exams, and materials provided and included in course costs. | $519 T-$156/F-$363 |
HSL057 | ManageFirst® Hospitality and Restaurant Management | 35 | Text(s), certification exams, and materials provided and included in course costs. | $519 T-$156/F-$363 |
HSL038 | ManageFirst® Hospitality HR Management | 35 | Text(s), certification exams, and materials provided and included in course costs. | $519 T-$156/F-$363 |
HSL016 | ServSafe® Food Safety Training and Certification | 16 | Text(s), certification exams, and materials provided and included in course costs. | $209 T-$63/F-$146 |
| Core Courses Totals: |
| 121 | $0 | $1,766 T-$531/F-$1,235 |
Elective Courses (must choose one to complete program)
Course Number | Course Title | Course Hours | Textbook Information (approximate cost; subject to change) | Costs T=Tuition/F=Fees |
HSL040 | ManageFirst® Customer Service | 20 | Text(s), certification exams, and materials provided and included in course costs. | $265 T-$80/F-$185 |
| HSL058 | ManageFirst® Principles of Food & Beverage Management | 35 | Text(s), certification exams, and materials provided and included in course costs. | $529 T-$159/F-$370 |
| Course Series Totals: |
| 141 or 156 |
| $2,031-$2,295 T-$611-$690 / F-$1,420-$1,605 |
Career Coach
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA. Explore career and training opportunities at https://ccbcmd.emsicc.com/.
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