Jul 19, 2024  
Catalog 2023-2024 
Catalog 2023-2024 [ARCHIVED CATALOG]

Certified COVID Hospitality Compliance Officer

Location(s): Online

Program Description

Hospitality leaders are responsible for many aspects of the business, including the health and safety of staff and customers. The CHCO is instrumental in making sure restaurants, venues, and anyone planning events can re-open and keep their customers and staff safe from the spread of COVID-19. 

This program will introduce the fundamentals of what COVID-19 is, the symptoms and methods of mitigation, and the roles and responsibilities of a COVID Hospitality Compliance Officer (CHCO). Students will learn Center for Disease Control and World Health Organization regulations, as well as federal, state, and local regulations, and how to enforce these regulations with both customers​ and staff.

Students entering this program should have outstanding communication skills, strong  organizational skills, excellent customer service skills, the ability to understand and follow safety protocols and regulations, and knowledge and/or experience in hospitality-related fields is helpful. Since this course is delivered completely online, students need the self-discipline to complete all required material. 

COVID Hospitality Compliance Officer jobs can be found in hotels, restaurants, resorts, and other hospitality-related industries. Additional career information may be found in Career Coach: https://ccbcmd.emsicc.com/.

Program Outcomes

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

1. identify the skills, regulations and best practices needed to be effective as a Certified COVID Hospitality Compliance Officer (CHCO) in hotels, restaurants, resorts;

2. discuss critical elements of COVID-19, including symptoms, transmission, methods of mitigation, and testing;

3. articulate the roles and responsibilities of a CHCO; and

3. evaluate what steps are necessary to enforce regulations with both customers and staff.

CCBC Pathway

Business Pathway - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs.  Pathway students participate in a variety of activities that help explore career opportunities in their field of study.  You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.

Program Credential

CCBC Credential: Students will be awarded a Continuing Education Workforce Training Certificate and have access to a Continuing Education academic record (transcript).

External Credential: Certified COVID Hospitality Compliance Officer (CHCO)

Certifying Organization: Academy for Hospitality Arts (https://ahaexcellence.com​)

Length of Training

Approximately 100 hours

Students will have 6 months to complete the course

Program Requirements

  • This course can be taken on either a PC or Mac.
  • ​PC: Windows 8 or later /Mac: macOS 10.6 or later
  • Internet connection
  • Email capabilities
  • Adobe Acrobat Reader​
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. MicrosoftEdge and Safari are also compatible.​

This course is not eligible for Baltimore County Public Schools Blueprint funding.

Application Process

To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Open Entry – No screening or documentation required.

Prior Learning Assessment

This program has no options of obtaining course waiver(s) for prior learning.

Program Course Sequence

Course Number

Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)




Certified COVID Hospitality Compliance Officer: Module 1


Included with course cost.




​Certified COVID Hospitality Compliance Officer: Module 2


​Included with course cost.



 Course Series Totals:






Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA.  Explore career and training opportunities at https://ccbcmd.emsicc.com/.

Contact Information

Coordinator: Yumi Kim | hospitalitycareers@ccbcmd.edu | 443-840-5840 |​Owings Mills 305D

Administrative Support Assistant: Kristal Parker | kparker3@ccbcmd.edu​|443-840-4483 |Owings Mills 302 ​​