Program Description
Possible career opportunities for those with a CompTIA® A+ certification include entry-level positions such as Computer User Support Specialist, Computer Technician, Desktop Support Technician, Field Service Technician, Help Desk Support Technician, and System Support Technician. Tasks associated with these positions include: answer user inquiries regarding computer software or hardware operation to resolve problems; diagnose and troubleshoot hardware, software, and connectivity problems; install, upgrade, and repair hardware and software; and train users in the proper use of hardware or software. These tasks may be performed in person or remotely. This career requires continued training and education.
This program prepares students to take the CompTIA® A+ exam, and for a career in computer support. Learn how to identify computer problems and repair them. Develop the skills to build and configure hardware, install and update software, and maintain computer networks. Work in a variety of settings in public and private business sectors.
Successful candidates must be self-motivated, independent learners, detail-oriented, and have strong analytical skills, the ability to take direction, and the ability to work both independently and as a team member.
According to the U.S. Department of Labor, overall employment of computer user support specialists is projected to grow 14% from 2020 to 2030 in Maryland. Projected annual job openings in Maryland are 1,230. Additional career information may be found in Career Coach: https://ccbcmd.lightcastcc.com/.
Program Outcomes
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
- prepare to pass the CompTIA A+ certification exams;
- perform the various responsibilities and tasks required for an entry-level computer service technician;
- demonstrate baseline security skills for IT support professionals;
- configure various device operating systems and administer client-based as well as cloud-based software;
- troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting;
- support basic IT infrastructure and networking; and
- configure and support PC, mobile, and IoT device hardware.
CCBC Pathway
Technology and Engineering Pathway - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs. Pathway students participate in a variety of activities that help explore career opportunities in their field of study. You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.
Program Credentials
Successful Completion:
CCBC Credential: Students will be awarded a Continuing Education Workforce Certificate and have access to a Continuing Education academic record (transcript).
External Credential: Students will be prepared to take the CompTIA® A+ certification exam.
Certifying Organization: Computing Technology Industry Association (CompTIA®), www.comptia.org
Financial Aid and Payment Options
We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition, the Department of Rehabilitation Services (DORS), and your local office of workforce development.
Program Length
1 semester (14 - 16 weeks)
Course Schedules vary each semester and may be offered face-to-face, online, or blended (a combination of the two).
Program Requirements
Strong computer skills; strong analytical skills; and access to the Internet to complete assignments
This program is eligible for Baltimore County Public School Blueprint funding
Application Process
To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Prior Learning Assessment
This program has no options for obtaining course waiver(s) for prior learning.
Program Course Sequence
Excellent class attendance is required.
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Course Number
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Course Title
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Course Hours
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Textbook Information
(approximate cost; subject to change)
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Costs
T=Tuition/F=Fees
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PCA 644 or
PCA 994 (if hybrid)
Shared with credit class DCOM 141
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A+ Certification PC Technician Module 1
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50
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PC Pro (Access Key); TestOut; $172; check with Coordinator for potential text update before purchasing
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$729
T-$219/F-$510
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PCA 645
or
PCA 995 (if hybrid)
Shared with credit class DCOM 235
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A+ Certification PC Technician Module 2
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50
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Same as Module I
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$729
T-$219/F-$510
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Course Series Totals:
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100
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$172
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$1,458
T-$438/F-$1,020
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Additional Information
Additional Expenses:
2 CompTIA A+ Certification exams - $492 ($246 per exam)
Career Coach
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA. Explore career and training opportunities at https://ccbcmd.emsicc.com/.
Program Contact Information
Coordinator: TBA
Administrative Assistant: Danielle Bennett | dbennett@ccbcmd.edu | 443-840-4925 | Catonsville BESS 100
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