Program Description
Individualized instruction for adults with learning challenges is used to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include: professional standard typing speed; active listening; oral expression; customer service and telephone skills; written comprehension. Internships are arranged and provided by program staff.
This career and academic track is designed for students with learning differences or disabilities that impact learning. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a 6 to 1 student-teacher ratio to better meet the needs of individual learners.
Program Outcomes
Successful Completion:
CCBC Credential: Students will earn a CCBC Workforce Training Certificate and will have access to a Continuing Education academic record (transcript).
Program Delivery
This program is offered in a totally classroom or laboratory format.
Financial Aid and Payment Options
Baltimore County College Promise
Continuing Education Opportunity Grant
Partial Payment Option (through Nelnet Business Solutions)
Tuition Waiver for those who qualify
Employer/Sponsor Paid Tuition
Division of Rehabilitation Services (DORS)
Local Office of Workforce Development
Program Length
15 weeks – daytime classes
Courses start in August and late January at CCBC Dundalk.
Program Requirements
6th Grade Reading Level according to TABE (Test for Adult Basic Education) that will be administered during an intake interview.
Prior Learning Assessment
This program has no options for obtaining course waiver(s) for prior learning.
Application Process
To apply, go to ccbcmd.edu/apply and complete the CCBC Non-Credit Workforce Training Certificate application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Selective Entry – Please call 443-840-3262 to schedule an interview and assessment.
Program Course Sequence
|
Course Number
|
Course
Title
|
Course Hours
|
Textbook Information
(approximate cost; subject to change)
|
Costs
T=Tuition/F=Fees
|
|
CHA 023
|
Basic Keyboarding
|
44
|
None
|
$459
T-$56/F-$403
|
|
CHA 080
|
Skills and Concepts for Clerical Work
|
44
|
None
|
$615
T-$86/F-$529
|
|
CHA 031
|
Vocational Readiness
|
24
|
None
|
$465
T-$75/F-$390
|
|
CHA 037
|
Microsoft Office Applications for Special Learners
|
24
|
None
|
$470
T-$68/F-$402
|
|
CHA 043
|
Single Step Clerical Internship
|
24
|
None
|
$639
T-$104/F-$535
|
|
Course Series Totals:
|
160
|
|
$2648
T-$389/F-$2259
|
Additional Information
Career Opportunities:
Students can find opportunities as a receptionist or clerical assistant.
Education/Career Pathway: Microsoft Certification
Career Coach
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at: https://youtu.be/C7KpznbPYfA . Explore career and training opportunities at: https://ccbcmd.emsicc.com/.