May 21, 2024  
Catalog 2018-19 
Catalog 2018-19 [ARCHIVED CATALOG]

Medical Front Office

Program Description

Medical Front Office (MFO) staff performs and coordinates the administrative activities of a medical office whether it is a physician, clinic, hospital or other medical facility workplace. They store, retrieve and integrate information for dissemination to staff, patients and clients. MFO personnel often register patients, schedule appointments, process communications, and enter data into Electronic Health Records systems.

Program Outcomes

Successful Completion:

​CCBC Credential: Students will be awarded a Continuing Education Workforce Training Certificate, and have access to a Continuing Education academic record transcript). 

External Credential:        Certified Medical Administrative Assistant (CMAA)

Certifying Organization:  National Healthcareer Association (NHA). Exam cost, $115.00

Financial Aid and Payment Options

Continuing Education Opportunity Grant
Partial Payment Option (through Nelnet Business Solutions)
Tuition Waiver for those who qualify
Baltimore County College Promise
Workforce Development Sequence Scholarship
Employer/Sponsor Paid Tuition
Division of Rehabilitation Services (DORS)
Local Office of Workforce Development
Students may apply for a career training scholarship through Central Scholarship (

Program Length

4-6 months

Classes start in January at CCBC Randallstown, May at CCBC Essex and October at CCBC Hunt Valley.

Program Requirements

A High School Diploma or GED is NOT required for program entry but may be required for employment

All students must be computer literate and have Internet access.

Application Process

To apply, go to and complete the CCBC Non-Credit Workforce Training Certificate application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Open Entry – No screening or documentation required.

Program Course Sequence

CPR REQUIRES 100% attendance. Students arriving late to class will not be admitted.  Lateness to, or early exit from, class will also result in a failing grade and no refund. Students will then be required to retake the class at their expense.

Course Number

Course Title

Course Hours



Textbook Information

(approximate cost; subject to change)**

*Refer to Campus Bookstore for appropriate Text

AHL 149  

Medical Terminology for Administrative Healthcare Professionals




Handouts provided online


Essential Skills for the Healthcare Professional




Handouts provided online

AHL 929 Certified Medical Administrative Assistant      75



Administrative Medical Assisting w/Study guide; 4th Edition; ISBN 1496331748; published by LWW; $131.20

AHE 805

CPR for Health Care Providers




Book provided in class

Course Series Totals:





Additional Information

Course Substitutions:
​Medical Terminology AHL 149 can be substituted with:  AHE 534 or AHE 124 or OFAD 141 or ALHL 115 or AHL 717

Additional Expenses:
NHA Study Guide & Practice Exam: $65
NHA Certification Exam: $115

Skills for Success:

  • Outstanding communication skills
  • Empathy for others
  • Strong human relations skills
  • Attention to detail
  • Ability to work well with extensive human interaction
  • Ability to multi-task
  • Computer literacy
  • Problem solving skills

Career Opportunities:
Medical Front Office personnel work in physician’s offices and other medical workplaces.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: .  Explore career and training opportunities at:

Program Contact Information

Program Coordinator: Ruth Burke | | 410-679-3020 | Essex | HTEC | 106

Administrative Assistant: Claire Loeblein | | 443-840-1389 | Essex | HTEC | 005

Technical Standards

Technical Standards for CCBC’s Medical Front Office Training Series

The primary goal of The Community College of Baltimore County’s Medical Front Office course series is to adequately prepare students for an entry-level position in a medical facility as a Medical Front professional.  The duties of a Medical Front Office professional require the ability to sit for long hours and focus on the task at hand. 

Their duties also require them to have:

  • Outstanding communication skills
  • Empathy for others
  • Strong human relations skills
  • Attention to detail
  • Ability to work well with moderate human interaction
  • Ability to multi-task
  • Computer literacy
  • Problem solving skills

Following is a partial listing of the types of skills typically required for adequate job performance:

Physical Requirements:

A. Sufficient strength and mobility to:

  • Lift or otherwise maneuver papers/folders/charts/equipment up to 30 pounds
  • Stand or sit in one area for long periods of time
  • Work quickly to meet deadlines and/or production requirements

B. Fine motor coordination sufficient to perform precise tasks such as:

  • Perform basic keyboarding functions

C. Adequate vision to:

  • Read and understand displays on computers/laptops/tablets
  • Read and understand forms and communications from all entities

D. Sufficient hearing to:

  • Hear and understand language in person and over the telephone, perhaps under noisy and stressful conditions

Interpersonal Skills and Professionalism:

A. Have the ability to:

  • Work in a professional manner under sometimes extremely stressful situations
  • Pay close attention to detail and recordkeeping
  • Commitment to learning and understanding new technologies, regulations and laws
  • Commitment to following approved standards, guidelines, policies, and procedures
  • Interact in a professional manner with many personalities and attitudes and with people from many different backgrounds
  • Respect and protect patient rights and confidentiality without regard to personal beliefs and judgments
  • Maintain proper certifications required to perform the duties of the profession
  • Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training
  • Willingness to precept (train) others

B. Sufficient communication skills to:

  • Give and receive accurate written and verbal instructions
  • Carry out all written and verbal instructions
  • Follow proper channels of communication
  • Communicate in a calm and professional manner
  • Communicate clearly and effectively to all team members

Intellectual Ability and Emotional Stability To:

  • Ability to apply critical thinking and problem solving skills
  • Exercise independent judgment to properly perform tasks at hand
  • Accurately utilize all resource material available to perform the task at hand
  • Work calmly and efficiently in a fast-paced, stressful environment
  • Maintain calm during emergency situations 
  • Accept feedback from others

Environment Requirements:

  • The medical office profession may involve risks and/or discomforts that require special safety precautions including, but not limited to:
  • Wearing gowns, caps, masks, gloves and eye protection
  • Working in an environment that may be noisy at times
  • Working in an environment that exposes one to potentially hazardous materials, such as cleaning agents and chemicals, cytotoxic agents, radiopharmaceuticals and blood borne pathogens
  • Providing proof of recent immunizations against infectious diseases such as measles, mumps and rubella
  • Receiving Hepatitis B vaccine and annual testing for exposure to tuberculosis
  • Submit to periodic drug screening
  • Complete any blood borne pathogen, universal and standard precautions training as needed