Apr 23, 2024  
Catalog 2017-18 
Catalog 2017-18 [ARCHIVED CATALOG]

Medical Front Office

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Program Description

Medical Front Office (MFO) staff performs and coordinates the administrative activities of a medical office whether it is a physician, clinic, hospital or other medical facility workplace. They store, retrieve and integrate information for dissemination to staff, patients and clients. MFO personnel often register patients, schedule appointments, process communications, and enter data into Electronic Health Records systems.

Program Outcomes

Successful Completion:

​CCBC Credential: Students will be awarded a Continuing Education Workforce Training Certificate, and have access to a Continuing Education academic record transcript). 


External Credential:        Certified Medical Administrative Assistant (CMAA)


Certifying Organization:  National Healthcareer Association (NHA). Exam cost, $115.00   www.nhanow.com

Financial Aid and Payment Options

  • Continuing Education Opportunity Grant
  • Partial Payment Option (through Nelnet Business Solutions)
  • Tuition Waiver for Senior Citizens and Individuals with Disabilities
  • Employer/Sponsor Paid Tuition
  • Division of Rehabilitation Services (DORS)
  • Local Office of Workforce Development

Program Length

6-9 months

Classes start in January at CCBC Randallstown, May at CCBC Essex and October at CCBC Hunt Valley.

Program Requirements

High School Diploma or GED

All students must be computer literate and have Internet access.

Application Process

Open Entry – No screening or documentation required.

Program Course Sequence

HIPAA Training and CPR classes REQUIRE 100% attendance. Students arriving late to class will not be admitted.  Lateness to, or early exit from, class will also result in a failing grade and no refund. Students will then be required to retake the class at their expense.

Course Number

Course Title

Course Hours



Textbook Information

(approximate cost; subject to change)**



AHE 534



Medical Terminology for Health Occupations



Medical Terminology Online








A Short Course in Medical Terminology-3rd Edition.  Author: C. Edward Collins.  Publisher: Lippencott.  ISBN: 978-1-4511-7606-3   

Price $67.75

Prerequisite Totals:




Course Series:


AHL 929

Certified Medical Administrative Assistant




Administrative Medical Assisting w/Study guide; 4th Edition; ISBN 1496331748; published by LWW; $131.20


Essential Skills for the Healthcare Professional




Handouts provided online

AHE 805

CPR for Health Care Providers




Book provided in class

AHC 360


AHL 719

HIPAA Training


HIPAA Training Online









Handouts provided online

Course Series Totals:


$1092 - $1112


Course Series & Prerequisite Totals:


$1421 - $1451



Additional Information

Course Substitutions:

​Medical Terminology AHE 534 can be substituted with:  OFAD 141 or ALHL 115 or AHL 717

Anatomy and Physiology AHE 519 can be substituted with:  AHL 672 or AHE 715 or BIOL 109 or BIOL 220 and BIOL 221


HIPAA AHC 360 can be substituted with: AHL 719


Additional Expenses:

NHA Study Guide & Practice Exam: $65

NHA Certification Exam: $115


Skills for Success:

See the technical standards at the end of this document.


Career Opportunities:

Medical Front Office personnel work in physician’s offices and other medical workplaces.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: https://www.youtube.com/watch?v=jnKS2W3Z4k8.  Explore career and training opportunities at: https://ccbcmd.emsicareercoach.com/.

Program Contact Information

Program Coordinator:

Ruth Burke



Essex, HTEC 106


Administrative Assistant:

Claire Loeblein



Essex, HTEC 005

Technical Standards

Technical Standards for CCBC’s Medical Front Office Training Series

The primary goal of The Community College of Baltimore County’s Medical Front Office course series is to adequately prepare students for an entry-level position in a medical facility as a Medical Front professional.  The duties of a Medical Front Office professional require the ability to sit for long hours and focus on the task at hand. 


Their duties also require them to have:

  • Outstanding communication skills
  • Empathy for others
  • Strong human relations skills
  • Attention to detail
  • Ability to work well with moderate human interaction
  • Ability to multi-task
  • Computer literacy
  • Problem solving skills


Following is a partial listing of the types of skills typically required for adequate job performance:


Physical Requirements:

  1. Sufficient strength and mobility to:
  • Lift or otherwise maneuver papers/folders/charts/equipment up to 30 pounds
  • Stand or sit in one area for long periods of time
  • Work quickly to meet deadlines and/or production requirements
  1. Fine motor coordination sufficient to perform precise tasks such as:
  • Perform basic keyboarding functions
  1. Adequate vision to:
  • Read and understand displays on computers/laptops/tablets
  • Read and understand forms and communications from all entities
  1. Sufficient hearing to:
  • Hear and understand language in person and over the telephone, perhaps under noisy and stressful conditions


Interpersonal Skills and Professionalism:

  1. Have the ability to:
  • Work in a professional manner under sometimes extremely stressful situations
  • Pay close attention to detail and recordkeeping
  • Commitment to learning and understanding new technologies, regulations and laws
  • Commitment to following approved standards, guidelines, policies, and procedures
  • Interact in a professional manner with many personalities and attitudes and with people from many different backgrounds
  • Respect and protect patient rights and confidentiality without regard to personal beliefs and judgments
  • Maintain proper certifications required to perform the duties of the profession
  • Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training
  • Willingness to precept (train) others


  1. Sufficient communication skills to:
  • Give and receive accurate written and verbal instructions
  • Carry out all written and verbal instructions
  • Follow proper channels of communication
  • Communicate in a calm and professional manner
  • Communicate clearly and effectively to all team members


Intellectual Ability and Emotional Stability To:

  • Ability to apply critical thinking and problem solving skills
  • Exercise independent judgment to properly perform tasks at hand
  • Accurately utilize all resource material available to perform the task at hand
  • Work calmly and efficiently in a fast-paced, stressful environment
  • Maintain calm during emergency situations 
  • Accept feedback from others


Environment Requirements:

  • The medical office profession may involve risks and/or discomforts that require special safety precautions including, but not limited to:
  • Wearing gowns, caps, masks, gloves and eye protection
  • Working in an environment that may be noisy at times
  • Working in an environment that exposes one to potentially hazardous materials, such as cleaning agents and chemicals, cytotoxic agents, radiopharmaceuticals and blood borne pathogens
  • Providing proof of recent immunizations against infectious diseases such as measles, mumps and rubella
  • Receiving Hepatitis B vaccine and annual testing for exposure to tuberculosis
  • Submit to periodic drug screening
  • Complete any blood borne pathogen, universal and standard precautions training as needed

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