Office Skills - Individuals with Disabilities

Program Description

Individualized instruction for adults with learning challenges is used to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include: professional standard typing speed; active listening; oral expression; customer service and telephone skills; written comprehension. Internships are arranged and provided by program staff.

This career and academic track is designed for students with learning differences or disabilities that impact learning. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a 6 to 1 student-teacher ratio to better meet the needs of individual learners.

Program Outcomes

Successful Completion:

CCBC Credential:

Students will have access to a Continuing Education academic record (transcript).

Students will receive a Continuing Education Workforce Training Certificate.

Career Opportunities:

Receptionist or Clerical Assistant

Education/Career Pathway: Microsoft Certification

Program Length

15 weeks – daytime classes

Courses start in August and February at CCBC Dundalk.

Program Requirements

6th Grade Reading Level according to TABE (Tests of Adult Basic Education) that will be administered during an intake interview.

Application Process

Selective Entry – Please call 443-840-3262 to schedule an interview and assessment.

Program Course Sequence

1. Basic Keyboarding: CHA 023

• Textbook/Materials: None

2. Skills and Concepts for Clerical Work: CHA 080

• Textbook/Materials: None

3.  Vocational Readiness:CHA 031

• Textbook/Materials: None

4. Basic Computer Skills:PWE 401

• Textbook/Materials: None

5. Clerical Internship: CHA 043

• Textbook/Materials: None

Program Costs

• Tuition/Fees: $2092 (Tuition-$447/Fees-$1645)
• Textbook/Materials: N/A

Program Contact Information

Administrative Assistant:

Jennifer Cabana

jcabana@ccbcmd.edu

443-840-3262

Dundalk, MASH 104

Coordinator:

Rakeah Glass

rglass@ccbcmd.edu

443-840-3846

Dundalk, MASH 104

Financial Aid and Payment Options

• Continuing Education Opportunity Grant
• Partial Payment Option (through Nelnet Business Solutions)
• Tuition Waiver for Senior Citizens and Individuals with Disabilities
• Employer/Sponsor Paid Tuition
• Division of Rehabilitation Services (DORS)
• Local Office of Workforce Development