Program Description
Individualized instruction for adults with learning challenges is used to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include: professional standard typing speed; active listening; oral expression; customer service and telephone skills; written comprehension. Internships are arranged and provided by program staff.
This career and academic track is designed for students with learning differences or disabilities that impact learning. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a 6 to 1 student-teacher ratio to better meet the needs of individual learners.
Program Outcomes
Successful Completion:
CCBC Credential:
Students will have access to a Continuing Education academic record (transcript).
Students will receive a Continuing Education Workforce Training Certificate.
Career Opportunities:
Receptionist or Clerical Assistant
Education/Career Pathway: Microsoft Certification
Program Length
15 weeks – daytime classes
Courses start in August and February at CCBC Dundalk.
Program Requirements
6th Grade Reading Level according to TABE (Tests of Adult Basic Education) that will be administered during an intake interview.
Application Process
Selective Entry – Please call 443-840-3262 to schedule an interview and assessment.
Program Course Sequence
1. Basic Keyboarding: CHA 023
2. Skills and Concepts for Clerical Work: CHA 080
3. Vocational Readiness:CHA 031
4. Basic Computer Skills:PWE 401
5. Clerical Internship: CHA 043
Program Costs
- Tuition/Fees: $2092 (Tuition-$447/Fees-$1645)
- Textbook/Materials: N/A
Program Contact Information
Administrative Assistant:
Jennifer Cabana
jcabana@ccbcmd.edu
443-840-3262
Dundalk, MASH 104
Coordinator:
Rakeah Glass
rglass@ccbcmd.edu
443-840-3846
Dundalk, MASH 104
Financial Aid and Payment Options
- Continuing Education Opportunity Grant
- Partial Payment Option (through Nelnet Business Solutions)
- Tuition Waiver for Senior Citizens and Individuals with Disabilities
- Employer/Sponsor Paid Tuition
- Division of Rehabilitation Services (DORS)
- Local Office of Workforce Development