MGT 851 - Communication Skills for Workplace Success

XX Continuing Education Units (CEU). This course is not for Credit(s).

Course Objectives:
This course is designed to enable the student to learn and apply effective communication skills for success in the workplace. Topics to be covered include: basic grammar, oral and written communication skills, email format and etiquette, and customer service skills.

Upon completion of this course the student will be able to:
1. identify the importance of using proper grammar, spelling, and capitalization through a review of basic grammar skills;

2. discuss the importance of a positive first impression;

3. demonstrate techniques to provide effective customer service ;

4. discuss ways to improve verbal communication skills that focus on telephone techniques and etiquette;

5. explain ways to improve w ritten communication skills used in business correspondence;

6. create clear, concise emails using appropriate email etiquette; and

7. discuss strategies for communicating effectively with co-workers and supervisors.