HSL 040 - ManageFirst Customer Service - Blended

2 Continuing Education Units (CEU). This course is not for Credit(s).

This course is designed to enable the student, who is a current or aspiring food service and restaurant employee, to learn skills and competencies to deliver superior customer service. Topics to be covered include creating a guest service culture, exceeding guest expectations, accepting and delivering guest food orders, and ensuring accurate and responsible food and beverage service.

Course Objectives:

Upon completion of this course, the students should be able to:
1. explain the role of staff and management in the development of a customer service culture;
2. list characteristics of quality customer service in each restaurant or food service segment;
3. explain the importance of properly delivering guests’ ordered menu items; and
4. describe the importance of responsible alcoholic beverage service, and the steps managers take to ensure compliance.