AHE 122 - Medical Assisting Practicum I

8 Continuing Education Units (CEU). This course is not for Credit(s).

This course is designed to enable the student to apply all cognitive, psychomotor, and affective skills learned in an ambulatory care setting. Topics to be covered include telephone techniques, patient communication and confidentiality, appointment scheduling, filing, basic accounting, purchasing, medical billing and insurance, recording medical history, and charting and documenting.

Course Objectives:

1. demonstrate appropriate telephone techniques to include answering the telephone, screening calls, and taking accurate

messages;

2. demonstrate the ability to triage phone calls and refer to appropriate staff;

3. demonstrate the ability to ensure patient confidentiality via the telephone;

4. prepare daily appointment sheet and a daily worksheet;

5. describe correct filing procedures to maintain medical records;

6. discuss the importance of documentation in a patient file;

7. prepare bank deposits, write checks, record checks, prepare receipts, and reconcile accounts;

8. perform the purchase of equipment and supplies for a medical setting;

9. communicate effectively with patients about the fees for healthcare;

10. demonstrate a basic understanding of medical billing and insurance;

11. discuss the importance of the medical history;

12. record medical history in a patient’s files; and

13. differentiate between charting and documenting.