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    Community College of Baltimore County
   
 
  Oct 20, 2017
 
 
    
Catalog 2017-18

Medical Front Office


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Program Description


Medical Front Office (MFO) staff performs and coordinates the administrative activities of a medical office whether it is a physician, clinic, hospital or other medical facility workplace. They store, retrieve and integrate information for dissemination to staff, patients and clients. MFO personnel often register patients, schedule appointments, process communications, and enter data into Electronic Health Records systems.

Program Outcomes


Successful Completion:

​CCBC Credential: Students will be awarded a Continuing Education Workforce Training Certificate, and have access to a Continuing Education academic record transcript). 

 

External Credential:        Certified Medical Administrative Assistant (CMAA)

 

Certifying Organization:  National Healthcareer Association (NHA). Exam cost, $115.00   www.nhanow.com

Financial Aid and Payment Options


  • Continuing Education Opportunity Grant
  • Partial Payment Option (through Nelnet Business Solutions)
  • Tuition Waiver for Senior Citizens and Individuals with Disabilities
  • Employer/Sponsor Paid Tuition
  • Division of Rehabilitation Services (DORS)
  • Local Office of Workforce Development

Program Length


6-9 months

Classes start in January at CCBC Randallstown, May at CCBC Essex and October at CCBC Hunt Valley.

Program Requirements


High School Diploma or GED

All students must be computer literate and have Internet access.

Application Process


Open Entry – No screening or documentation required.

Program Course Sequence


HIPAA Training and CPR classes REQUIRE 100% attendance. Students arriving late to class will not be admitted.  Lateness to, or early exit from, class will also result in a failing grade and no refund. Students will then be required to retake the class at their expense.

Course Number

Course Title

Course Hours

Costs

T=Tuition/F=Fees

Textbook Information

(approximate cost; subject to change)**

Prerequisites:

 

AHE 534

or

AHE124

Medical Terminology for Health Occupations

 

Or

Medical Terminology Online

30

$329

 

T-$147/F-$182

Or

$339

T-$147/F-$192

A Short Course in Medical Terminology-3rd Edition.  Author: C. Edward Collins.  Publisher: Lippencott.  ISBN: 978-1-4511-7606-3   

Price $67.75

Prerequisite Totals:

30

$329-$339

$67.75

Course Series:

 

AHL 929

Certified Medical Administrative Assistant

75

$715

 T-$247/F-$468

Administrative Medical Assisting w/Study guide; 4th Edition; ISBN 1496331748; published by LWW; $131.20

AHL140

Essential Skills for the Healthcare Professional

20

$179

T-$90/F-$89

Handouts provided online

AHE 805

CPR for Health Care Providers

7

$109.00

T-$52/F-$57

Book provided in class

AHC 360

Or 

AHL 719

HIPAA Training

Or

HIPAA Training Online

Or

5

       $89         

 

T-$21/F-$68

Or

       $109           

T-$21/F-$88

Handouts provided online

Course Series Totals:

106-107

$1092 - $1112

$131.20

Course Series & Prerequisite Totals:

136-137

$1421 - $1451

$198.95

 

Additional Information


Course Substitutions:

​Medical Terminology AHE 534 can be substituted with:  OFAD 141 or ALHL 115 or AHL 717

Anatomy and Physiology AHE 519 can be substituted with:  AHL 672 or AHE 715 or BIOL 109 or BIOL 220 and BIOL 221

 

HIPAA AHC 360 can be substituted with: AHL 719

 

Additional Expenses:

NHA Study Guide & Practice Exam: $65

NHA Certification Exam: $115

 

Skills for Success:

See the technical standards at the end of this document.

 

Career Opportunities:

Medical Front Office personnel work in physician’s offices and other medical workplaces.

Career Coach


Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: https://www.youtube.com/watch?v=jnKS2W3Z4k8.  Explore career and training opportunities at: https://ccbcmd.emsicareercoach.com/.

Program Contact Information


Program Coordinator:

Ruth Burke

rburke2@ccbcmd.edu

410-679-3020

Essex, HTEC 106

 

Administrative Assistant:

Claire Loeblein

cloeblein@ccbcmd.edu

443-840-1389

Essex, HTEC 005

Technical Standards


Technical Standards for CCBC’s Medical Front Office Training Series

The primary goal of The Community College of Baltimore County’s Medical Front Office course series is to adequately prepare students for an entry-level position in a medical facility as a Medical Front professional.  The duties of a Medical Front Office professional require the ability to sit for long hours and focus on the task at hand. 

 

Their duties also require them to have:

  • Outstanding communication skills
  • Empathy for others
  • Strong human relations skills
  • Attention to detail
  • Ability to work well with moderate human interaction
  • Ability to multi-task
  • Computer literacy
  • Problem solving skills

 

Following is a partial listing of the types of skills typically required for adequate job performance:

 

Physical Requirements:

  1. Sufficient strength and mobility to:
  • Lift or otherwise maneuver papers/folders/charts/equipment up to 30 pounds
  • Stand or sit in one area for long periods of time
  • Work quickly to meet deadlines and/or production requirements
  1. Fine motor coordination sufficient to perform precise tasks such as:
  • Perform basic keyboarding functions
  1. Adequate vision to:
  • Read and understand displays on computers/laptops/tablets
  • Read and understand forms and communications from all entities
  1. Sufficient hearing to:
  • Hear and understand language in person and over the telephone, perhaps under noisy and stressful conditions

 

Interpersonal Skills and Professionalism:

  1. Have the ability to:
  • Work in a professional manner under sometimes extremely stressful situations
  • Pay close attention to detail and recordkeeping
  • Commitment to learning and understanding new technologies, regulations and laws
  • Commitment to following approved standards, guidelines, policies, and procedures
  • Interact in a professional manner with many personalities and attitudes and with people from many different backgrounds
  • Respect and protect patient rights and confidentiality without regard to personal beliefs and judgments
  • Maintain proper certifications required to perform the duties of the profession
  • Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training
  • Willingness to precept (train) others

 

  1. Sufficient communication skills to:
  • Give and receive accurate written and verbal instructions
  • Carry out all written and verbal instructions
  • Follow proper channels of communication
  • Communicate in a calm and professional manner
  • Communicate clearly and effectively to all team members

 

Intellectual Ability and Emotional Stability To:

  • Ability to apply critical thinking and problem solving skills
  • Exercise independent judgment to properly perform tasks at hand
  • Accurately utilize all resource material available to perform the task at hand
  • Work calmly and efficiently in a fast-paced, stressful environment
  • Maintain calm during emergency situations 
  • Accept feedback from others

 

Environment Requirements:

  • The medical office profession may involve risks and/or discomforts that require special safety precautions including, but not limited to:
  • Wearing gowns, caps, masks, gloves and eye protection
  • Working in an environment that may be noisy at times
  • Working in an environment that exposes one to potentially hazardous materials, such as cleaning agents and chemicals, cytotoxic agents, radiopharmaceuticals and blood borne pathogens
  • Providing proof of recent immunizations against infectious diseases such as measles, mumps and rubella
  • Receiving Hepatitis B vaccine and annual testing for exposure to tuberculosis
  • Submit to periodic drug screening
  • Complete any blood borne pathogen, universal and standard precautions training as needed

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