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    Community College of Baltimore County
   
 
  Sep 25, 2017
 
 
    
Catalog 2017-18

Office Specialist Certificate


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Important Information


Short Description


This certificate provides students with expertise in the Microsoft products, emerging software technologies, and help desk management.

Type of Credential


Credit Certificate

Program Code


571

Contacts and Additional Information


Department Chair:

Barbara Yancy
443-840-1957 or byancy@ccbcmd.edu

Program Coordinators:

CCBC Catonsville, Fred Bartlett Jr.
443-840-4193 or fbartlett@ccbcmd.edu             

CCBC Essex/Dundalk, James Braman
443-840-1727 or jbraman@ccbcmd.edu

Additional Information:

Semester Sequence


This is a suggested schedule for a student who has completed any developmental course work and has no transfer credits.

Courses Needed for This Program*


Program Requirements and Electives - 18 Credits


Total Number of Credits Required for Certificate: 18*


Note


*Credit students who are new to college (no successfully completed transferable college credits from other institutions) are required to take ACDV 101 - Academic Development: Transitioning to College . This 1-credit course is designed to be taken in the first semester at CCBC. Students must provide an official transcript(s) from an accredited institution to document successful completion of college coursework for the ACDV 101 requirement to be waived.

Program Description


This certificate provides students with expertise in the Microsoft products, emerging software technologies, and help desk management.

Program Outcomes


Upon successful completion of this certificate, students will be able to:

  1. demonstrate the following core competencies: communication, global perspective/social responsibility, independent learning/personal management, and problem solving skills;
  2. critically apply software skills to solve business problems in a variety of situations;
  3. demonstrate proficiency with applications for word processing, spreadsheets, and databases; and
  4. research technology problems in order to provide basic technology support and learn new technology tools. 

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