Nov 25, 2020  
Catalog 2016-17 
Catalog 2016-17 [ARCHIVED CATALOG]

First-Line Supervisor

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Program Description

This Continuing Education Certificate prepares students to be First-Line Supervisors, working in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Successful Completion:

CCBC Credential: Students will have access to a Continuing Education academic record (transcript).  Students will be awarded a Continuing Education Workforce Training Certificate.


Career Opportunities:

Students will be better prepared to effectively manage other people in a variety of business settings. Careers in this field are available in a broad range of privately held companies, government agencies, and non-profit organizations.

Program Requirements

  • High School Diploma or GED
  • Recommended: 2 to 5 years work experience

Program Length

The length of this program is 6 months. Courses start in September and February at CCBC Hunt Valley and CCBC Owings Mills.

Application Process

Open Entry – No screening or documentation required.

Program Course Sequence

1. The Role of the Supervisor: MAN 058

  • Textbook/Materials: Materials provided

2. Communication Skills & Interpersonal Interaction: MAN 909

  • Textbook/Materials: Materials provided

3. Managing Multiple Priorities: MGT 232

  • Textbook/Materials: Materials provided

4. Collaborative Outcomes: Teams and Teamwork: WOS 055

  • Textbook/Materials: Materials provided

5. Managing Conflict and Confrontation: COU 005

  • Textbook/Materials: Materials provided

6. Performance Management: MGT 634

  • Textbook/Materials: Materials provided

Program Costs

  • Tuition/Fees: $774 (Tuition-$474/Fees-$300)
  • Textbook/Materials: N/A

Program Contact Information


Peter Naron


Phone: 443-840-4572

Location: Owings Mills, 305D


Administrative Assistant:

Barbara Baker


Phone: 443-840-5838

Location: Hunt Valley, 104

Financial Aid and Payment Options

  • Continuing Education Opportunity Grant
  • Partial Payment Option (through Nelnet Business Solutions)
  • Tuition Waiver for Senior Citizens and Individuals with Disabilities
  • Employer/Sponsor Paid Tuition
  • Division of Rehabilitation Services (DORS)
  • Local Office of Workforce Development

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