Oct 22, 2020  
Catalog 2018-19 
Catalog 2018-19 [ARCHIVED CATALOG]

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HSL 006 - ManageFirst® Customer Service

1.5 Continuing Education Units (CEU). This course is not for Credit(s).

This course is designed to enable the student, who is a current or aspiring food service and restaurant employee, to learn skills and competencies to deliver superior customer service. Topics to be covered include creating a guest service culture, exceeding guest expectations, accepting and delivering guest food orders, and ensuring accurate and responsible food and beverage service.


Course Objectives:

1. explain the role of staff and management in the development of a customer service culture;

2. list characteristics of quality customer service in each restaurant or food service segment;

3. explain the importance of properly delivering guests’ ordered menu items; and

4. describe the importance of responsible alcoholic beverage service, and the steps managers take to ensure compliance.


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