HSL 013 - Guest Service Agent/Hotel Front Desk: Part One

6 Continuing Education Units (CEU). This course is not for Credit(s).

This course is designed to enable the student to learn the necessary guest service skills required to work within a hospitality organization. Topics to be covered include an overview of the lodging industry, as well as knowledge and skill tasks for all hospitality employees.

Course Objectives:

1. assess the various career options in the hospitality industry in terms of career goals;

2. develop a working knowledge of terminology related to lodging operations and identify different hotel classifications;

3. outline procedures related to emergencies, security, OSHA regulations, and blood-borne pathogens; and

4. recall procedures for communicating with guests, resolving complaints, and handling guest inquires and requests.