HSL 013 - Guest Service Agent/Hotel Front Desk: Part One
6 Continuing Education Units (CEU). This course is not for Credit(s).
This course is designed to enable the student to learn the necessary guest service skills required to work within a hospitality organization. Topics to be covered include an overview of the lodging industry, as well as knowledge and skill tasks for all hospitality employees.
1. assess the various career options in the hospitality industry in terms of career goals;
2. develop a working knowledge of terminology related to lodging operations and identify different hotel classifications;
3. outline procedures related to emergencies, security, OSHA regulations, and blood-borne pathogens; and
4. recall procedures for communicating with guests, resolving complaints, and handling guest inquires and requests.
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