PCA 776 - Troubleshooting Excel for Help Desk Technology

.9 Continuing Education Units (CEU). This course is not for Credit(s).

This course will enable the student to learn about working in an entry-level positions at Help Desks. The student will be shown how to identify the major Microsoft Excel software error messages and how to resolve them. Topics include the main software features of Excel, basic customer service skills, and interface error messages encoutered with other software programs such as Microsoft Word and Access.

Course Objectives:

1. discuss the main features of the Microsoft Excel software application, its strong points, and vulnerabilities;

2. discuss the basics of good customer service;

3. demonstrate the ability to correct common Microsoft Excel error messages; and

4. demonstrate the ability to check for interface problems with other applications such as Microsoft Word and Access.