PCA 775 - Troubleshooting Microsoft Access .9 Continuing Education Units (CEU). This course is not for Credit(s).
This course enables the student to learn how to work in entry-level positions at Help Desks. Students will be shown the common MS-Access software error messages and how to resolve them, as well as other ways to keep the personal computer performing at peak capacity. Topics will include MS-Access applications, common error messages and how to address them, and the importance of helping non-technical customers understand the technology in the workplace.
Course Objectives:
1. discuss the main features of the MS-Access software application, its strong points, and vulnerabilities;
2. demonstrate the ability to correct common MS-Access error messages;
3. demonstrate the ability to check for interface problems with other applications such as MS-Word and MS-Excel; and
4. discuss the best ways to explain technical information to non-technical customers.
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