PCA 773 - Troubleshooting Microsoft Windows

.9 Continuing Education Units (CEU). This course is not for Credit(s).

This course to enable the student who works in a Help Dessk environment to learn about MS-Windows. The course will present common MS-Windows software error messages and demonstrate solutions. Topics will include the Windows operating platform, how to run de-bugging systems, how to manage email, and techniques for providing good customer service when on the telephone.

Course Objectives:

1. discuss the main features of the windows operating platform, its strong points and vulnerabilities;

2. demonstrate the ability to correct common windows system error messages;

3. demonstrate the ability to run de-bugging and system checking software to free up disk space;

4. manage email for optimum system performance; and

5. discuss and role-play the basics of good telephone customer service.