HRMT 208 - Front Office Operations

3 Credit(s).

This course explores the operation of the front desk of a hotel with a constant consideration for hospitable guest service. Introductions are given to hotel terminology, systems, and techniques for dealing with every aspect of the entire guest visit. Topics covered include departmental structure and management, reservations, check-in and check- out, billing guest requests and issues, and property management systems. NOTE: Course offered once a year (fall or spring).