Course Descriptions

VOA 931 - Advanced MIG Welding

Course Objectives:

1. perform safety inspections of welding equipment and accessories;
2. set machinery to desired polarity, wire speed and voltage settings;
3. construct pad welds in 2G, 5G and 6G positions with GMAW and FCAW;
4. create open root plate groove welds in 2G, 3G and 4G with GMAW and prepare complete pipe welds in 2, 5G and 6G positions with GMAW and FCAW; and
5. practice pipe welding techniques to ASME IX, Boiler and Pressure vessel Code standards on the 6G position on carbon steel.

VOA 932 - Intermediate Shielded Metal Arc Welding

Course Objectives:

1. perform safety inspections of Shielded Metal Arc welding equipment and accessories;
2. demonstrate how to align welding machines to proper polarities and amperage settings;
3. demonstrate fillet and grove welds in all positions on carbon steel; and
4. perform AWS D1.1 Structural Welding Code-Steel welded certification test coupons in 3G and 4G positions on 3/8” plate.

VOA 940 - Machine Tool Short Term Training Part A

Course Objectives:

1. demonstrate proper routine maintenance and safety guidelines for shop work;
2. determine the different views of a drawing and identify various types of lines found on prints;
3. calculate dimensions given in fractions and decimals;
4. operate a computer and navigate basic software applications;
5. explain six key work habits with examples from industry;
6. describe the correlation between good work habits and personal/team/organizational success; and
7. demonstrate the ability to practice manual lathe/mill safety.

VOA 941 - Machine Tool Short Term Training Part B

Course Objectives:

nterpret information found in the title block, notes and other features on a print;
2. determine tolerances on dimensions found on a print;
3. demonstrate the ability to convert dimensions from metric to US standards, solve algebraic equations, and calculate dimensions;
4. calculate various lengths of sides and angles of a right triangle;
5. demonstrate the correct use and care of hand tools;
6. use precision measuring instruments;
7. demonstrate the correct procedure for laying out material for manufacturing;
8. use blueprint reading skills to produce a part to completion; and
9. select the correct tooling necessary to create the part to print specifications.

VOA 942 - Machine Tool Short Term Training Part C

Course Objectives:

1. identify sectional views on a drawing;
2. demonstrate the ability to plot points on the Cartesian Coordinate System;
3. list the advantages of numerical control;
4. describe absolute and incremental positioning;
5. determine maximum material condition and least material condition size of a given feature;
6. explain the Taylor Principle;
7. select the appropriate method to verify that a size feature is within the limits specified by the Taylor Principle;
8. interpret datum reference information to establish a coordinate system on a part and design a setup to manufacture and/or inspect the part;
9. list 14 geometric characteristic symbols;
10. select and use lathe/mill holding devices needed for job requirements; and
11. calculate speeds and feeds needed to produce a part.

VOA 943 - Machine Tool Short Term Training Part D

Course Objectives:

1. demonstrate the ability to manually create a working part program for a CNC machining center;
2. demonstrate the ability to debug a CNC program;
3. identify the three basic machine axis;
4. demonstrate lathe/mill principles including tool positioning;
5. use operations such as turning, grooving, drilling, reaming, and boring;
6. explain the importance of effective communication skills in the job search process;
7. describe the steps in an effective job search campaign; and
8. practice CNC mill safety

VOA 944 - Machine Tool Short Term Training Part E

Course Operations:

1. use CNC software to verify programs,
2. construct chronological and functional resumes of their skills and experience,
3. describe common job interview questions and effective responses,
4. list the basic types of waste that can occur in an industrial operation,
5. describe a product inspection and define quality control,
6. demonstrate comprehension of the ‘FADAL’ machine controls,
7. demonstrate the ability to set-up CNC mill according to the project set-up sheet,
8. demonstrate the ability to load tooling into the CNC mill, and load program into CRT,
9. demonstrate the ability to modify tool offsets to create product to print specifications,
10. test run a program to identify and correct errors, and
11. demonstrate the ability to manufacture a finished part to specifications and inspect.

VOA 945 - Machine Tool Short Term Training Part F

Course Objectives:

1. write a program to machine soft vise jaws;
2. demonstrate the ability to machine soft jaws to accurately locate a work piece;
3. demonstrate the ability to read prints to identify geometric dimensioning and tolerancing requirements;
4. perform first piece inspection using a variety of tools;
5. demonstrate the ability to troubleshoot intermediate problems when parts do not meet specifications;
6. demonstrate the ability to machine parts from materials including aluminum, steel, and plastic; and
7. use a variety of cutting tools including bores, counter sinks, and reamers.

VOA 946 - Machine Tool Short Term Training Part G

Course Objectives:

1. write programs to machine parts to assemble and create a hot air engine;
2. process the job to run on the correct machine and use correct tooling;
3. demonstrate the ability to run the project with a minimum production of five pieces;
4. demonstrate the ability to read prints to identify geometric dimensioning and tolerancing requirements;
5. perform first piece inspection using a variety of tools;
6. demonstrate the ability to troubleshoot advanced problems when parts do not meet specifications;
7. demonstrate the ability to machine parts from materials including aluminum, steel, and plastic; and
8. assemble components and run a hot air engine.

VOA 969 - HVAC Safety, Tools & Methods

involved with basic shop practices. Topics to be covered include hand tools and machines; fittings and components; duct

installation; tubing, piping, and fittings; threading pipe; and drill press and post grinder.

Course Objectives:

1. use hand tools and machines;

2. construct fittings and components from sheet metal and fiberglass duct board;

3. demonstrate an understanding of duct installation;

4. use hand tools and machines to thread pipe; and

5. use a drill press and post grinder.

VOA 970 - Basic HVAC Electricity

National Electric Code Book use. Topics to be covered include wiring and construction principles; commercial, industrial,

and residential wiring; the purpose and use of the National Electric Code; and the ‘how’s and why’s’ of basic wiring and

construction.

Course Objectives:

1. demonstrate basic wiring principles;

2. discuss construction principles;

3. use the National Electric Code book for code look-up; and

4. discuss the differences and similarities in commercial, industrial, and residential wiring.

VOA 975 - Fundamentals of Refrigeration

Topics to be covered include the compression refrigeration cycle; the common types of refrigerants and their usage in

applications; system performance; regulations and procedures for refrigerant recovery, recycling, and reclaiming; and tools

and equipment to perform service and installation procedures, such as recovery, evacuating, charging, and leak detection.

Course Objectives:

1. demonstrate an understanding of the compression refrigeration cycle;

2. identify mechanical and electrical components of refrigeration systems;

3. perform various service procedures involving hand tools, equipment, and instruments; and

4. demonstrate an understanding of the regulations, procedures, and equipment that apply to refrigerant recovery,

reclaiming, and recycling that are set by the Environmental Protection Agency.

VOA 976 - Operations and Maintenance for FMP

covered include introduction to operations and maintenance; assessing facility needs; managing/overseeing operations and

maintenance of building, systems, and equipment; managing/overseeing occupant services; selecting the best resources;

and measuring operations and maintenance performance.

Course Objectives:

1. assess the needs of a facility,

2. manage and oversee the operations and maintenance of building systems,

3. select the best resources, and

4. measure operations and maintenance performance.

VOA 977 - Project Management for FMP

be covered include introduction to project management, defining projects, planning projects, managing and overseeing

projects, and closing projects.

Course Objectives:

1. define the characteristics of a project in a project management context,

2. list the steps used in a project management planning process,

3. describe several management techniques to use in overseeing projects,

4. demonstrate the ability to oversee projects, and

5. discuss what procedures to use to close a project.

VOA 978 - Finance and Business Essentials for FMP

covered include finance and business in the facility organization, financial management of the facility organization,

procurement in the facility organization, and contracts in the facility organization.

Course Objectives:

1. identify the finance and business in the facility organization,

2. manage building finances of the facility organization,

3. demonstrate the ability to acquire goods or services, and

4. review contracts in the facility organization.

VOA 979 - Leadership and Strategy Essentials for FMP

leadership to the entire organization. Topics to be covered include how to plan strategically, lead and manage the facility

organization, and provide leadership to the entire organization.

Course Objectives:

1. perform planning strategies,

2. demonstrate the ability to lead and manage a facility, and

3. provide leadership to the entire organization.

VOA 985 - Heating Systems

Course Objectives:

1. explain the three methods by which heat is transferred and note examples;
2. describe how combustion occurs and identify the by-products of combustion;
3. identify the various types of fuels used in heating;
4. identify the major components and accessories of a forced-air furnace and explain the function of each component;
5. demonstrate the ability to state the factors that must be considered when installing a furnace;
6. identify the major components of a gas furnace and describe how each performs; with supervision use a manometer to measure and adjust manifold pressure on a gas furnace;
7. identify the major components of an oil furnace and describe how each performs; and
8. describe how an electric furnace works, and with supervision perform basic furnace preventative maintenance procedures.

VOB 044 - Fab Lab CNC Router Applications Introduction

Course Objectives:

1. demonstrate the ability to follow lab rules and safety procedures;

2. apply principles and applications of software and equipment;

3. demonstrate the ability to import and setup job for machine, using basic operations within PartWorks;

4. analyze material characteristics and demonstrate the relationship between input and material finish;

5. prepare file and material for machine operation; and

6. complete a comprehensive final project.

VOB 045 - Fab Lab Laser Cutter Applications Introduction

Course Objectives:

1. demonstrate the ability to follow lab rules and safety procedures;

2. apply principles and applications of software and equipment;

3. import and setup job for machine, using basic operations within Cut Studio and Corel Draw;

4. analyze material characteristics, and demonstrate the relationship between input and material finish;

5. prepare file and material for machine operation; and

6. complete a comprehensive final project.

VOC 044 - Preparation for Refrigerant Recovery Certification

Course Objectives:

1. Interpret clean air act and EPA regulations.
2. Determine recovery requirements.
3. Set up a recovery system.
4. Monitor refrigerant removal.
5. Establish and maintain recovey records.
6. Perform proper disposition of recovered refrigerant.
7. Successfully pass the EPA certification test for recovery technician.

VOC 953 - Comfort Cooling Systems

Course Objectives:

1. demonstrate an understanding of how heat transfer occurs in a cooling system;
2. calculate the temperature and pressure relationships at key points in the refrigeration cycle;
3. demonstrate an understanding of the terms and concepts used in the refrigeration cycle;
4. use temperature and pressure measuring instruments to record readings at key points in the refrigeration cycle while under supervision;
5. identify commonly used refrigerants and demonstrate the procedures for handling these refrigerants;
6. identify the major components of a cooling system and explain how each type works;
7. identify the major accessories available for cooling systems and explain how each type works;
8. identify the control devices used in the cooling systems and explain how each works; and
9. demonstrate the ability to state the correct methods to be used when piping a refrigeration system.

VOC 991 - Refrigerant Recovery Certification Test

VOD 525 - Fab Lab Introduction

Course Objectives:

1.  discuss the history and evolution of the Fab Lab concept,

2.  list basic rules of the Fab Lab,

3.  discuss overall shop safety and specific safety rules for major Fab Lab equipment, and

4.  describe the kinds of materials used with, basic setup, and basic operation of major Fab Lab equipment.

ACC 353 - Accounting/Bookkeeping I

Course Objectives:

Upon completion of this course, the student should be able to:

1. complete a tax return,
2. demonstrate the ability to balance a checkbook,
3. create a budget,
4. analyze balance sheet accounts and determine revenue and cash flow,
5. describe basic accounting principles utilized in a single proprietorship, and
6. prepare financial statements.

ACC 354 - Accounting/Bookkeeping II

Course Objectives:

Upon completion of this course, the student should be able to:

1. define and conduct a trial balance,
2. list different types of and prepare financial reports,
3. analyze financial data to create cash flow and retained earnings statements,
4. demonstrate the ability to reconcile a bank statement, and
5. compare and contrast different payroll systems and their advantages/disadvantages.

ACC 356 - QuickBooks for Bookkeepers

Course Objectives:

Upon completion of this course, the student should be able to:

1. create accounts in QuickBooks,
2. demonstrate the ability to process and pay a bill in QuickBooks,
3. create an invoice with QuickBooks software, and
4. create financial reports using QuickBooks.

COU 005 - Managing Conflict and Confrontation

Course Objectives:

Upon completion of the course, students should be able to:

1. demonstrate an understanding of the effects of conflict in a work environment,
2. identify conflict situations,
3. demonstrate appropriate conflict mangement for a given situation, and 
4. demonstrate the ability to negotiate a successful outcome.

MAN 058 - The Role of the Supervisor

A conceptual framework for the supervisor’s role is presented, and theories of motivation and supervisory style are explored.  Models of effective supervisory practice are reviewed, and tools for enhancing competencies are introduced.

Course Objectives:

Upon completion of the course, the student should be able to:

1. state the five key roles of supervision,
2. describe the differences between extrinsic and intrinsic motivation,
3. explain the situational leadership model,
4. use effective time-management skills to improve their use of their time, and 
5. use effective stress-management skills to reduce job-related stress.

MAN 909 - Communication Skills and Interpersonal Interaction

Course Objectives:

Upon completion of the course, the student should be able to:

1. explain a model of the communication process;
2. use active listening, questioning, and feedback to improve communication on the job;
3. explain the concept of personality types; and
4. use a personality type model to improve the quality of interpersonal interactions in the workplace.

MAN 927 - Project Management Course Series

Course Objectives:

1. define a project, the project life-cycle, and the project environment;

2. explain the benefits of effective project management;

3. differentiate between functional, matrix, and hybrid organizations;

4. describe the phases of the project life-cycle;

5. describe the components of project management;

6. develop and use scope statements to identify project requirements;

7. explain and perform a Work Breakdown Structure;

8. use a Work Breakdown Structure to estimate resource needs;

9. utilize a structured process to obtain supplies and services needed to satisfy project requirements;

10. use PERT, Gantt, and CPM charts to schedule project activities;

11. utilize the concepts of variance and earned value to monitor and control project performance, and -

12. state the roles and responsibilities of a project manager.

MGT 232 - Managing Multiple Priorities

Course Objectives:

Upon completion of this course, the student should be able to:

1. identify approaches for managing shifting priorities,
2. develop techniques for communicating priorities throughout the organization, and 
3. use a variety of practical tools for managing time effectively.

MGT 346 - Fundamentals of Human Resources/aPHR ™ Certification Preparation

Course Objectives:

Upon completion of this course, the student should be able to:

1. describe the legal and regulatory environment underlying the human resource function;
2. describe confidentiality and privacy rules for employee records;
3. explain typical human resource policies and procdures (e.g., ADA, EEO, progressive discipline);
4. describe employee records management requirements;
5. explain statuatory human resource reporting requirements;
6. describe job classification methods and analysis;
7. identify applicable laws and regulations related to
compensation and benefits;
8. explain methods and activities for recruitment and selection;
9. identify applicable laws and regulations related to compensation and benefits;
10. explain the importance of employee training and development;
11. describe the methods organizations use to monitor and address morale, performance, and retention; and
12. describe the laws, regulations, and policies that promote a safe work environment.

MGT 619 - Strategic Planning for the Non-Profit Organization

Course Objectives:

Upon completion of this course, the student will be able to:

1.    explain the importance of organization mission and vision statements,
2.    describe the process for the evaluation of internal and external situational factors,
3.    describe trends impacting ones organization,
4.    describe a process for developing organization goals consistent with its mission and vision,
5.    describe a process for formulating operating objectives based on current goals, and
6.    describe a process for developing action plans consistent with current objectives.
 

MGT 620 - Financial Management for Not-for-Profit Organizations

Course Objectives:

Upon completion of this course, the student should be able to:

1.    define basic accounting and finance terms,
2.    identify basic accounting principles and their application in the not-for-profit setting,
3.    explain the fundamental sections of a financial statement,
4.    describe fundamental tools for financial analysis and their use in non-profit organizations, and
5.    describe a process for effective budget development.

MGT 621 - Managing Paid and Volunteer Staff

Course Objectives:

Upon completion of this course, the student should be able to:

1.    state the elements of an effective job description,
2.    explain the use of the job description in personnel recruitment and selection,
3.    identify the elements of the performance management process,
4.    discuss the importance of performance management for both paid and volunteer staff,
5.    identify similarities and differences between paid and volunteer staff, and
6.    describe forms of compensation other than wages.    
 

MGT 623 - Making Effective Presentations

Course Objectives:

Upon completion of this course the student will be able to:

1.    explain the planning, organization, and design of effective presentations;
2.    identify ways of dealing with the fear of public speaking;
3.    describe techniques for creating rapport with an audience; and
4.    demonstrate effective delivery of an oral presentation using proper speech, voice, and body language

MGT 625 - Marketing and Fundraising for Non-Profit Organizations

Course Objectives:

Upon completion of this course the student should be able to:

1.    define target markets,
2.    discuss effective marketing objectives,
3.    explain the applications of the 4Ps of marketing in a non-profit setting,
4.    discuss the elements of a strategic marketing plan,
5.    explain the role of marketing in fund raising, and
6.    discuss the elements of an effective fund raising campaign.

MGT 634 - Performance Management: An Approach to Employee Development

Course Objectives:

Upon completion of this course, students should be able to:

1.    explain the importance of well-written position analysis,
2.    discuss the development and communication of performance goals,
3.    prepare a performance appraisal,
4.    plan a performance appraisal discussion, and
5.    describe the elements of effective performance coaching.

MGT 644 - Introduction to Supply Chain Management

Course Objectives:

1.   define supply-chain management,
2.   identify the elements of the supply-chain process,
3.   describe the dependencies between the various elements of an organization’s supply chain, and 
4.   explain the benefits of effective supply-chain management

MGT 797 - Fundamentals of Purchasing & Supply Management

knowledge and skills needed to integrate key concepts and best practices of purchasing and supply management into

one’s organization’s work processes. Topics to be covered include purchasing goals and objectives, price/cost analysis,

competitive bidding, product specifications, and supplier sourcing.

Course Objectives:

1. identify the fundamental goals and objectives of purchasing and supply management,

2. explain the essential elements of effective purchasing and supply management,

3. discuss ways of integrating effective purchasing and supply management practice into organization processes, and

4. prepare to utilize advanced supply management concepts and practices.

MGT 798 - Advanced Supply Management Tools & Concepts

knowledge and skills needed to integrate advanced concepts and practices of purchasing and supply management into

one’s organization’s work processes. Topics to be covered include new product development, risk management, contract

management, strategic supplier development, and outsourcing.

Course Objectives:

1. discuss the utilization of advanced supply chain management processes;

2. describe best practices in new product development, contract management, outsourcing, and risk management;

3. describe steps in developing strategic supplier relationships; and

4. plan the integration of advanced supply management practices in organization processes.

MGT 823 - Instagram for Business

Course Objectives:

1. describe how Instagram can help grow a business,

2. identify three Instagram best practices,

3. discuss how to make hashtags work for one’s business, and

4. discuss how to share photos and videos.

PCP 338 - Facebook for Business

Course Objectives:

1. design a customized Facebook page as a marketing platform

2. assess top sources for page content that increases engagement and grows fan base;

3. discuss critical social media policies for understanding Facebook’s regulation of business/organization pages; and

4. review best practices for using events, contests, badges, email, and like buttons features to bring Facebook messages to a wider Web audience.

PCP 339 - YouTube for Business

Course Objectives:

1. research how to use YouTube search features and other elements from a consumer’s perspective,

2. create a customized YouTube Channel with optimized features for a business or organization,

3. identify the importance of having friends and subscribers and communicating with a business or organization, and

4. establish a business or organization video appearance in related searches.

REA 019 - Real Estate: Appraisal Principles & Procedures

Course Objectives:

1. define real property, real estate, and personal property;
2. identify forms of ownership of real estate and restrictions on the use of real estate;
3. identify influences on the value of real estate and types of value;
4. identify the characteristics of real estate markets; and
5. explain the basic approaches to value (sales comparison, cost, and income capitalization).

REA 020 - Real Estate: Appraisal Practices & Analysis Part I

Course Objectives:

1. identify characteristics to be considered in resid_ential neighborhood analysis:

2. identify and apply the test of highest and best use analysis;

3. apply site valuation techniques;

4. estimate replacement/reproduction cost new; and

5. estimate accrued depreciation.

REA 021 - Real Estate: Appraisal Practices & Analysis Part II

Course Objectives:

1. demonstrate an understanding of the sales comparison approach;

2. demonstrate an understanding of the income capitalization approach;

3. demonstrate an understanding of the need for and the application of cash equivalency adjustments;

4. perform basic financial calculations on a financial calculator;

5. demonstrate an understanding of appraisal techniques for the valuation of partial interests; and

6. demonstrate an understanding of the criteria that must be considered when reconciling value estimates.

REA 173 - Real Estate Appraisal Standards and Ethics

Course Objectives:

1. describe the background of ethics and standards, regulations, and legislation;

2. define appraisal terms including appraisal, appraisal practice, cash flow analysis, client, consulting, feasibility analysis, investment analysis, market analysis, and others;

3. discuss Title XI: Financial Institutions Reform, Recovery, and Enforcement Act of 1989 (FIRREA);

4. discuss the Appraiser Qualification Board, and the Appraisal Foundation;

5. discuss the appraiser qualification criteria for residential and general real property classifications;

6. list and describe the examination content for residential and general real property appraiser classifications;

7. discuss the Maryland Real Estate Appraisers Act and the regulations of the Maryland Real Estate Appraisers Commission; and

8. discuss the Uniform Standards of Professional Appraisal Practice.

REA 294 - Real Estate Principles & Practices for Salespersons

Course Objectives:

1. pass the Maryland real estate licensing exam;
2. use real estate terminology properly;
3. discuss the general concepts of land use;
4. discuss different types of land ownership;
5. read a plat;
6. recognize the essential elements of a valid deed;
7. discuss the importance of fiduciary duty;
8. cite relevant Maryland real estate laws;
9. compare three approaches to value, and
10. list types of financing.

SBA 511 - Home Inspection Pre-License Course

Course Objectives:

Upon completion of this course, the student should be able to:

1.    examine and evaluate the condition of major structural elements of a house;
2.    analyze the condition of exterior elements, including doors, trim, walkways;
3.    inspect and assess plumbing, heating, and air conditioning systems; and
4.    describe professional standards and ethics for home inspectors.
 

SBA 808 - How to Start and Manage Your Own Small Business

Course Objectives:

1. identify the major business considerations in forming a business enterprise,
2. discuss the pros and cons of going into business,
3. discuss various financial and accounting concerns,
4. describe how to market and sell the product, and
5. review the technology needs of a modem business.

SBA 950 - CUSTOMIZE YOUR BUSINESS PLAN

Course Objectives:

1. identify the purpose of writing a business plan,

2. discuss the components of a basic business plan,

3. determine if the business idea is feasible or what steps are necessary to regroup, and

4. determine a basic estimate of a startup cost.

SBA 951 - LINKEDIN TO GROW YOUR BUSINESS

Course Objectives:

1. create a company profile,

2. demonstrate how to join a group,

3. discuss how to find prospective clients and research their background, and

4. discuss how to leverage recommendations.

SBA 956 - The A,B,C’s of Small Business Funding

Course Objectives:

1. explain the benefits and disadvantages of debt vs. equity in business financing,

2. discuss how to explore and evaluate debt options, and

3. discuss how to explore and evaluate equity options.

SBA 959 - Introduction to Social Media for Small Business

Course Objectives:

1. identify popular social media platforms and the target market for each,

2. discuss how to build an online presence,

3. describe effective content for a message, and

4. discuss how businesses can use social media to expand.

SBA 964 - SMALL BUSINESS MARKETING STRATEGIES

Course Objectives:

1. discuss various marketing options available,

2. identify a potential market for one’s product or service,

3. discuss the importance of demographics, and

4. describe the steps in developing a marketing plan.

WOS 055 - Collaborative Outcomes: Teams and Teamwork

Course Objectives:

Upon completion of this course, students should be able to:

1. identify the stages of team development,
2. apply the five levels of supervisory decision-making in a team environment,
3. demonstrate an understanding of the four thinking styles in a team environment, and 
4. demonstrate the four tools to facilitate more effective meetings.

WRI 039 - Grant Writing

Course Objectives:

Upon completion of this course, the student should be able to:

1.    identify the steps in writing a grant proposal,
2.    discuss the importance of planning and preparing in the grant proposal process,
3.    describe different facets of research associated with grant proposal development,
4.    identify the essential components of a grant proposal,
5.    explain the importance of the essential components of a grant proposal,
6.    explain the importance of proper grant proposal submission, and
7.    describe the steps for follow-up on a grant proposal submission.
8.    review and critique grant proposals 
 

AHL 819 - Working in Teams

Course Objectives:

1. identify the stages of team development and how they relate to electronic health records (EHR) implementation;
2. explain how collaboration and leadership can influence the effectiveness of a team;
3. identify barriers to the success of a team and develop a plan on how to deal with them; and
4. examine the natural life cycle of an EHR team.

AHL 820 - EHR Process, Design & Implementation

Course Objectives:

1. analyze standards associated with the EHR functional model, the personal health record (PHR) functional model, and the family of profiles associated with specific domain functional requirements;
2. describe data standards required for the interoperable exchange of health care data, including terminology, data elements, document standards, imaging standards, and medical device;
3. demonstrate the ability to document clinic processes to facilitate workflow analysis and redesign and how to migrate to an EHR system;
4. demonstrate the ability to work with practice staff and develop a set of plans to keep the practice running if the EHR system fails;
5. discuss the importance and use of clinical decision support systems for clinical and administrative use;
6. articulate a systems approach to usability and human factors as they apply to health information technology;
 

AHL 823 - Introduction to IT and Computer Science

Course Objectives:

1. describe network computing and commonly used communications hardware and software components;

2. demonstrate proper use of hardware, network, internet, and software computer technology in written and verbal communications;

3. write simple computer programs including constructs such as conditional statements, loops, functions, objects, and simple data structures;

4. design a simple database and querying statements;

5. identify security risks and potential solutions for systems;

6. explain the design and development process of a large system such as an Electronic Health Records (EHR);

7. identify and describe important historical events related to EHRs and systems; and

8. describe the evolution of privacy and security issues related to EHRs in the US.
 

AHL 825 - Quality Management

Course Objectives:

1. analyze clinical decision-making requirements, including who, what, when, how, and where information is needed;
2. identify how the design and implementation of electronic health records lead to improved quality of patient care;
3. formulate activation planning that supports and maintains safety and quality; and
4. explain how findings from quality reviews can be used to design and implement electronic health records (EHR) improvements.

AHL 827 - Public Health IT

Course Objectives:

1. define the strategies, features, and systems needed for public health agencies to implement the necessary connections to EHRs as identified by meaningful use legislation;
2. describe the roles and function of existing public health data and health databases and networks;
3. apply health data definitions and standards, as well as privacy and confidentiality issues, in typical public health scenarios; and
4. identify the role, functions and applications of public health information technology (IT) for health promotion and chronic disease prevention.

AHL 867 - Foundations of Health Information Technology

Course Objectives:

1. explain the key components of the HITECH legislation and its impact on clinicians, health care delivery organizations and the patient;

2. identify how Health IT system components like Computerized Provider Order Entry and Clinical Decision Support impact clinical workflow;

3. apply HIPAA, Security and Privacy principles to various technical and clinical workflows;

4. differentiate between the various care settings (inpatient, outpatient, etc.) and the role that EMR systems play in care delivery;

5. explain the differences between telehealth, telemedicine and personal health records and the impact they play on the consumer; and

6. identify the key components of healthcare finance and how IT systems can better support workflows and utilization of resources.

AHL 943 - Health Management Information Systems

Course Objectives:

1. describe general functions, purposes, and benefits of health information systems;
2. identify important events that have influenced the evolution and adoption of health information systems;
3. compare/contrast different types of health information systems’ ability to support an Electronic Health Record (EHR) for patient safety, quality, efficiency, and patient care;
4. identify common components of an EHR system and types of applications;
5. describe how data flows across systems and the implication of standards;
6. identify root causes of system induced errors;
7. define security, confidentiality, and privacy as well as identify common threats to each in an EHR; and
8. describe the various types of testing for software applications.

AHL 944 - Information Technology Vendor Management

Course Objectives:

1. compare/contrast common commercial EHR systems using KLAS ratings;

2. analyze the functionality of a vendor EHR system, given a set of user needs;

3. apply Certified Commission for Health Information Technology (CCHIT) meaningful use criteria, joint commission and national patient safety goals to decisions about commercial EHR vendor selections;

4.  evaluate key factors into workplace decisions for selecting vendor-specific systems;

5. identify various concepts and strategies for IT vendor management; and

6.  demonstrate an understanding of the Request for Proposal (RFP) process by applying concepts to a scenario.

PCA 593 - Ethical Hacking and Systems Defense

Course Objectives:

1. utilize various information security tools given different target systems in different environments,

2. discuss how the tools interrelate with each other in an overall penetration testing process,

3. implement countermeasures for various types of attacks,

4. use a common hacking methodology to carry out a penetration test,

5. analyze how penetration testing and ethical hacking fit into a comprehensive enterprise information security program, and

6. demonstrate ethical behavior appropriate to security-related technologies.

PCA 594 - Introduction to Information Security

Course Objectives:

1. describe why information security is essential in today’s IT environment;

2. identify the goals of information security;

3. describe common security threats and their ramifications;

4. determine the factors involved in developing a secure information security strategy;

5. identify common attacks and describe how to safeguard against them;

6. describe the basics of cryptography;

7. differentiate between physical security, disaster recovery, and business continuity;

8. describe computer forensics and its role in information security; and

9. demonstrate ethical behavior appropriate to security-related technologies.

PCA 596 - Cisco I: Network Fundamentals

Course Objectives:

1. use network protocol models to explain the layers of communications in data networks;

2. design, calculate, and apply subnet masks and addresses;

3. demonstrate the ability to build a simple Ethernet network using routers and switches;

4. employ basic cabling and network designs to connect devices;

5. use Cisco Command Line Interface (CLI) commands to perform basic router and switch configuration and verification; and

6. analyze the operations and features of the transport and network layer protocols and services. Note: 5 CEUs

Same As: PCA 959

PCA 597 - Cisco II: LAN Routing Protocols and Concepts

Course Objectives:

1. demonstrate the ability to configure and verify router interfaces,

2. demonstrate comprehensive Routing Information Protocol (RIP) v1 configuration skills,

3. design and implement a classless IP addressing scheme for a network,

4. use advanced configuration commands with routers implementing Enhanced Interior Gateway Routing Protocol (EIGRP),

5. apply the basic RIPv2 configuration commands and evaluate RIPv2 classless routing updates, and

6. identify the characteristics of distance vector routing protocols. Note: 5 CEUs

Same As: PCA 960

PCA 598 - Cisco III: Switching and Wireless

Course Objectives:

1. demonstrate the ability to troubleshoot common network problems at OSI Layers 1, 2, 3, and 7 using a layered model approach;

2. interpret network diagrams;

3. perform and verify initial switch configuration tasks, including remote access management;

4. demonstrate the ability to configure, verify, and troubleshoot virtual local area networks (VLANs), inter-VLAN routing, VLAN Trunk Protocol (VTP), trunking on Cisco switches, and Rapid Spanning Tree Protocol (RSTP) operation;

5. manage Cisco Internetwork Operating System (IOS) configuration files; and

6. identify the basic parameters to configure a wireless network and common implementation issues. Note: 5 CEUs

Same As: PCA 961

PCA 599 - Cisco IV: Accessing the WAN

Course Objectives:

1. describe the impact of applications (e.g., Voice Over IP and Video Over IP) on a network;

2. demonstrate the ability to configure, verify, and troubleshoot Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) operation on a router;

3. demonstrate the ability to verify, monitor, and troubleshoot access control lists (ACLs) in a network environment;

4. demonstrate the ability to configure and verify a basic WAN serial connection, a Point-to-Point Protocol (PPP) connection between Cisco routers, and Frame Relay; and

5. demonstrate the ability to troubleshoot WAN implementation issues. Note: 5 CEUs

Same As: PCA 962

PCA 614 - VMWARE VIRTUALIZATION AND CLOUD COMPUTING CERTIFICATION - HYB

Course Objectives:

1. demonstrate the ability to install datacenter and cloud servers,

2. create and configure virtual machines,

3. demonstrate the ability to migrate and clone virtual machines,

4. demonstrate the ability to install and configure operating systems,

5. demonstrate the ability to configure virtual switches,

6. determine security requirements and configure security parameters,

7. demonstrate the ability to install and configure storage area networks (SAN’s) and virtual hard disks,

8. determine whether virtualization is applicable to a given information systems scenario,

9. monitor and analyze system performance,

10. analyze system requirements,

11. design a virtual network infrastructure, and

12. implement a virtual network infrastructure.

PCA 615 - Network and Data Communications (Hybrid)

Course Objectives:

1. explain the purpose of networking;

2. identify the major hardware and software components of a network;

3. differentiate between peer-to-peer networks and client-server networks;

4. design a cabling topology to interconnect networking devices;

5. implement client and server operating systems;

6. implement and configure basic protocols and services including TCP/IP, DHCP, and DNS;

7. demonstrate an understanding of the planning and implementation of system security including permissions, firewalls, and fault tolerance;

8. perform network monitoring and optimization;

9. combine different types of networks; and

10. evaluate common networking problems. Note: 3.75 CEUs

Same As: PCA 619  

PCA 616 - Network+ Technician Certification - HYB

Course Objectives:

1. define the layers of the OSI and DARPA networking models;

2. describe signaling techniques used on modern networks, including those used over wired and wireless networks;

3. describe the advantages of different networking media;

4. utilize TCP/IP for networked communication;

5. demonstrate the ability to integrate disaster recovery solutions in a given network environment;

6. illustrate the variety of physical and logical topologies used to build networks;

7. discriminate between a well-designed and poorly designed network;

8. select the best network design, hardware, and software for a given environment;

9. plan, setup, administer, and troubleshoot a Local Area Network (LAN);

10. describe the role of information security in today’s computing environments; and

11. utilize network diagrams.

PCA 619 - Network+ Part I: Network and Data Communications

Course Objectives:

1. explain the purpose of networking;

2. identify the major hardware and software components of a network;

3. differentiate between peer-to-peer networks and client-server networks;

4. design a cabling topology to interconnect networking devices;

5. implement client and server operating systems;

6. implement and configure basic protocols and services including TCP/IP, DHCP, and DNS;

7. demonstrate an understanding of the planning and implementation of system security including permissions, firewalls, and fault tolerance;

8. perform network monitoring and optimization;

9. integrate different types of networks; and

10. demonstrate the ability to troubleshoot common networking problems. Note: 3.75 CEUs

Same As: PCA 615

PCA 620 - Network+ Technician Certification

Course Objectives:

1. define the layers of the OSI and DARPA networking models;

2. describe signaling techniques used on modern networks, including those used over wired and wireless networks;

3. describe the advantages of different networking media;

4. utilize TCP/IP for networked communication;

5. demonstrate the ability to integrate disaster recovery solutions in a given network environment;

6. illustrate the variety of physical and logical topologies used to build networks;

7. discriminate between a well-designed and a poorly designed network;

8. select the best network design, hardware, and software for a given environment;

9. plan, setup, administer, and troubleshoot a Local Area Network (LAN);

10. describe the role of information security in today’s computing environments; and

11. utilize network diagrams.

PCA 623 - Linux Fundamentals

Course Objectives:

1. identify key components of the Linux operating system;

2. organize directories and files;

3. explain the purpose of Linux shells;

4. use filename generation;

5. demonstrate using pipes and redirection;

6. combine basic commands to accomplish unique tasks;

7. design, code, test, and debug shell scripts; and

8. identify strengths and weaknesses of various Linux shells.

PCA 624 - Red Hat Enterprise Linux Systems Administration I

Course Objectives:

1. create, delete, copy, and move files and directories;

2. create hard and soft links;

3. formulate and assess standard ugo/rwx permissions;

4. use single-user mode to gain access to a system;

5. identify CPU/memory intensive processes, adjust process priority with renice, and kill processes;

6. list, create, delete, and set partition type for primary, extended, and logical partitions;

7. create and remove physical volumes, assign physical volumes to volume groups, and create and delete logical volumes;

8. demonstrate the ability to configure systems to mount file systems at boot by Universally Unique ID (UUID) or label; and

9. create and configure set-GID directories for collaboration.

PCA 625 - Red Hat Enterprise Linux Systems Administrator II

Course Objectives:

1. create and manage Access Control Lists (ACLs);

2. demonstrate the ability to diagnose and correct file permission problems;

3. demonstrate the ability to configure networking and hostname resolution statically or dynamically;

4. demonstrate the ability to configure a system to run a default configuration HTTP server;

5. demonstrate the ability to configure systems to boot into a specific run level automatically;

6. create, delete, and modify local user accounts;

7. demonstrate the ability to configure a system to use an existing LDAP directory service for user and group information;

8. demonstrate the ability to diagnose and address routine SELinux policy violations;

9. list and identify SELinux file and process context; and

10. demonstrate the ability to configure firewall settings using system-config-firewall or iptables.

PCA 626 - Red Hat Enterprise Linux Systems Administrator III

Course Objectives:

1. use iptables to implement packet filtering and configure network address translation (NAT);

2. demonstrate the ability to configure a system to authenticate using Kerberos;

3. produce and deliver reports on system utilization (processor, memory, disk, and network);

4. demonstrate the ability to configure a system to log to a remote system;

5. demonstrate the ability to install packages needed to provide the service;

6. demonstrate the ability to configure SELinux to support the service;

7. demonstrate the ability to configure host-based and user-based security for the service;

8. demonstrate the ability to configure a virtual host;

9. demonstrate the ability to configure group-managed content;

10. demonstrate the ability to deploy a basic CGI application;

11. demonstrate the ability to configure private directories;

12. demonstrate the ability to configure a caching-only name server to forward DNS queries;

13. demonstrate the ability to configure anonymous-only download on an FTP site;

14. provide NFS network shares to specific clients;

15. provide NFS network shares suitable for group collaboration;

16. provide SMB network shares to specific clients and groups;

17. demonstrate the ability to configure a mail transfer agent (MTA) to accept inbound email from other systems;

18. demonstrate the ability to configure an MTA to forward (relay) email through a smart host;

19. demonstrate the ability to configure key-based authentication for SSH services; and

20. demonstrate the ability to synchronize time using other NTP peers and servers.

PCA 627 - Linux Fundamentals - HYB

Course Objectives:

1. identify key components of the Linux operating system;

2. organize directories and files;

3. explain the purpose of the Linux shells;

4. use filename generation;

5. demonstrate using pipes and redirection;

6. combine basic commands to accomplish unique tasks;

7. design, code, test, and debug shell scripts; and

8. identify strengths and weaknesses of various Linux shells.

PCA 628 - RED HAT ENTERPRISE LINUX SYSTEMS ADMINISTRATOR I – HYB

Course Objectives:

1. create, delete, copy, and move files and directories;

2. create hard and soft links; 3. formulate and assess standard ugo/rwx permissions;

4. use single-user mode to gain access to a system;

5. identify CPU/memory intensive processes, adjust process priority with renice, and kill processes;

6. list, create, delete, and set partition type for primary, extended, and logical partitions;

7. create and remove physical volumes, assign physical volumes to volume groups, and create and delete logical volumes;

8. demonstrate the ability to configure systems to mount file systems at boot by Universally Unique ID (UUID) or label; and

9. create and configure set-GID directories for collaboration.

PCA 629 - Red Hat Enterprise Linux Systems Administrator II - HYB

Course Objectives:

1. create and manage Access Control Lists (ACLs);

2. demonstrate the ability to diagnose and correct file permission problems;

3. demonstrate the ability to configure networking and hostname resolution statically or dynamically;

4. demonstrate the ability to configure a system to run a default configuration HTTP server;

5. demonstrate the ability to configure systems to boot into a specific run level automatically;

6. create, delete, and modify local user accounts;

7. demonstrate the ability to configure a system to use an existing LDAP directory service for user and group information;

8. demonstrate the ability to diagnose and address routine SELinux policy violations;

9. list and identify SELinux file and process context; and

10. demonstrate the ability to configure firewall settings using system-config-firewall or iptables.

PCA 644 - A+ Certification PC Technician Module 1

Course Objectives:

1. identify different internal and external components of a microcomputer,

2. identify how hardware and software work together,

3. discuss the different types of physical memory housed on the system board,

4. describe various troubleshooting methods,

5. identify the procedures for installing Windows operating systems,

6. identify steps to perform an operating system upgrade, and

7. identify the purpose of various types of preventative maintenance products and procedures and when to use them.

 

Same As: PCA 994

PCA 645 - A+ Certification PC Technician Module 2

Course Objectives:

1. identify the basic components of a microcomputer;

2. distinguish between popular Central Processing Unit (CPU) chips;

3. identify available IRQs, DMAs, and I/O addresses and procedures for configuring them for device installation;

4. demonstrate basic procedures for disk management;

5. describe and demonstrate proper procedures for installing and configuring peripheral devices;

6. identify hardware methods of increasing system performance, procedures for replacing basic subsystem components, unique components, and when to use them;

7. diagnose common symptoms and problems associated with each component in the PC and how to troubleshoot and isolate the problems;

8. describe the fundamental workings of multimedia technology;

9. discuss the basics of how computers communicate with each other;

10. demonstrate basic networking concepts; and

11. identify the major components of a printer. Note: 5 CEUs

Same As: PCA 995

PCA 737 - C++ Programming

Course Objectives:

1. demonstrate the ability to install and use a C++ compiler,

2. demonstrate the ability to build object-oriented programs in C++,

3. demonstrate the ability to master core C++ concepts such as functions and classes,

4. demonstrate the ability to debug programs,

5. create and use templates,

6. demonstrate the ability to control program flow with loops,

7. demonstrate the ability to store information in arrays and strings,

8. demonstrate the ability to extend classes with inheritance,

9. use polymorphism and derived classes, and

10. demonstrate the ability to employ object-oriented analysis and design.

PCA 739 - Java Programming

Course Objectives:

1.demonstrate the ability to set up a Java programming environment;

2. demonstrate the ability to control program decisions and behavior;

3. demonstrate the ability to store and work with information;

4. demonstrate the ability to build straightforward user interfaces;

5. create interactive web programs;

6. use threading to build more responsive programs;

7. demonstrate the ability to read and write files and XML data;

8. demonstrate the ability to master best practices for objectoriented programming;

9. create flexible, interoperable web services with JAX-WS; and

10. use Java to create an Android app.

PCA 772 - Help Desk Technology and Customer Service

Course Objectives:

1. discuss the main processes and procedures used by a computer help desk support group;
2. define internal and external support groups and their functions of call logging, problem management and problem resolution;
3. discuss the features of the common software tools used by a support group such as, multiuser access, status, priority, problem history and troubleshooting logs;
4. discuss the role a help desk manager plays in the operation of the help group;
5. discuss how to utilize asset management software to track customer warranties, item ownership, and hardware and software inventories;
6. discuss several ‘alert’ or notification systems currently available to the help desk management team and the importance of customer service level agreements;
7. discuss the importance of telephone call management and the difference between PBX and ACD telephone systems;
8. discuss the variabilities in network performance problems;
9. discuss customer ‘self-service’ and the growing role of the internet in providing customer self-service;
10. discuss how to assess customer business needs and exceed customer expectations;
11. use critical thinking and active listening skills to communicate effectively and resolve incidents quickly and consistently;
12. identify and defuse challenging customer behavior; and
13. describe the core processes and best practices used in customer service and support.

PCA 773 - Troubleshooting Microsoft Windows

Course Objectives:

1. discuss the main features of the windows operating platform, its strong points and vulnerabilities;

2. demonstrate the ability to correct common windows system error messages;

3. demonstrate the ability to run de-bugging and system checking software to free up disk space;

4. manage email for optimum system performance; and   

5. discuss and role-play the basics of good telephone customer service.

PCA 774 - Troubleshooting Microsoft Word

Course Objectives:

1. discuss the main features of the MS-Word software application,

2. discuss the basics of good customer service,

3. demonstrate the ability to correct common MS-Word error messages, and   

4. demonstrate the ability to check for interface problems as MS-Word interacts with other applications such as MS-PowerPoint or MS-Excel.

PCA 775 - Troubleshooting Microsoft Access

Course Objectives:

1. discuss the main features of the MS-Access software application, its strong points, and vulnerabilities;

2. demonstrate the ability to correct common MS-Access error messages;

3. demonstrate the ability to check for interface problems with other applications such as MS-Word and MS-Excel; and

4. discuss the best ways to explain technical information to non-technical customers.

PCA 776 - Troubleshooting Excel for Help Desk Technology

Course Objectives:

1. discuss the main features of the Microsoft Excel software application, its strong points, and vulnerabilities;

2. discuss the basics of good customer service;

3. demonstrate the ability to correct common Microsoft Excel error messages; and

4. demonstrate the ability to check for interface problems with other applications such as Microsoft Word and Access.

PCA 959 - CISCO I NETWORK FUNDAMENTALS - HYB

Course Objectives:

1. use network protocol models to explain the layers of communications in data networks;

2. design, calculate, and apply subnet masks and addresses;

3. demonstrate the ability to build a simple Ethernet network using routers and switches,

4. employ basic cabling and network designs to connect devices;

5. use Cisco Command Line Interface (CLI) commands to perform basic router and switch configuration and verification; and

6. analyze the operations and feature of the transport and network layer protocols and services.

PCA 960 - Cisco II: LAN Routing Protocols and Concepts (Hybrid)

as explaining the principles of routing and the primary routing process. The class helps prepare the student for professional

careers in the information and communication technology (ICT) field and the Cisco Certified Network Associate (CCNA)

certification exam. This is the second course in a four-course sequence. Topics to be covered include an introduction to

routing and packet forwarding, static routing, an introduction to dynamic routing protocols, distance vector routing protocols,

Routing Information Protocol (RIP) versions 1 and 2, Variable Length Subnet mask (VLSM) and Classless Inter-Domain

Routing (CIDR), the routing table, Enhanced Interior Gateway Routing Protocol (EIGRP), link-state routing protocols X, and

Open Shortest Path First (OSFP).

Course Objectives:

1. demonstrate the ability to configure and verify router interfaces,

2. demonstrate comprehensive Routing Information Protocol (RIP)v1 configuration skills,

3. design and implement a classless IP addressing scheme for a network,

4. use advanced configuration commands with routers implementing Enhanced Interior Gateway Routing Protocol (EIGRP),

5. apply the basic RIPv2 configuration commands and evaluate RIPv2 classless routing updates, and

6. identify the characteristics of distance vector routing protocols.

  Note: 5 CEUs

Same As: PCA 597  

PCA 961 - Cisco III: Switching and Wireless (Hybrid)

Course Objectives:

1. demonstrate the ability to troubleshoot common network problems at OSI Layers 1, 2, 3, and 7 using a layered model approach;

2. interpret network diagrams,

3. perform and verify initial switch configuration tasks, including remote access management;

4. demonstrate the ability to configure, verify, and troubleshoot Virtual Local Area Networks (VLANs), inter-VLAN routing, VLAN Trunk Protocol (VTP), trunking on Cisco switches, and Rapid Spanning Tree Protocol (RSTP) operation;

5. manage Cisco Internetwork Operating System (IOS) configuration files, and

6. identify the basic parameters to configure a wireless network and common implementation issues. Note: 5 CEUs

Same As: PCA 598  

PCA 962 - Cisco IV: Accessing the WAN (Hybrid)

Course Objectives:

1. describe the impact of applications (e.g., Voice Over IP and Video Over IP) on a network;

2. demonstrate the ability to configure, verify, and troubleshoot Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) operation on a router;

3. monitor, verify, and troubleshoot Access Control Lists (ACLs) in a network environment;

4. demonstrate the ability to configure and verify a basic WAN serial connection, a Pointto- Point (PPP) connection between Cisco routers, and Frame Relay; and

5. demonstrate the ability to troubleshoot WAN implementation issues.

Same As: PCA 599  

PCA 994 - A+ Certification PC Technician Module 1

Course Objectives:

1. identify different internal and external components of a microcomputer,

2. identify how hardware and software work together,

3. discuss the different types of physical memory housed on the system board,

4. describe various troubleshooting methods,

5. identify the procedures for installing Windows operating systems,

6. identify steps to perform an operating system upgrade, and

7. identify the purpose of various types of preventative maintenance products and procedures and when to use them. Note: 5 CEUs

Same As: PCA 644  

PCA 995 - A+ Certification PC Technician Module 2

Course Objectives:

1. identify the basic components of a microcomputer;

2. distinguish between popular Central Processing Unit (CPU) chips;

3. identify available IRQs, DMAs, and I/O addresses and procedures for configuring them for device installation;

4. demonstrate basic procedures for disk management;

5. describe and demonstrate proper procedures for installing and configuring peripheral devices;

6. identify hardware methods of increasing system performance, procedures for replacing basic subsystem components, unique components, and when to use them;

7. diagnose common symptoms and problems associated with each component in the PC and how to troubleshoot and isolate the problems;

8. describe the fundamental workings of multimedia technology;

9. discuss the basics of how computers communicate with each other;

10. demonstrate basic networking concepts; and

11. identify the major components of a printer. Note: 5 CEUs

Same As: PCA 645  

PCA 997 - Introduction to Information Security

Course Objectives:

1. describe why information security is essential in today’s IT environment;

2. identify the goals of information security;

3. describe common security threats and their ramifications;

4. determine the factors involved in developing a secure information security strategy;

5. identify common attacks and describe how to safeguard against them;

6. describe the basics of cryptography;

7. differentiate between physical security, disaster recovery, and business continuity;

8. describe computer forensics and its role in information security; and

9. demonstrate ethical behavior appropriate to security-related technologies.